I dealt with Joe Harkins in March 2004. He was fantastic. He watched over my install, called me to make sure the equipment arrived at my home (he federal expressed all the Voom equipment to my home, including the antenna), called to make sure the installer showed up, and then called after the installation to make sure it all worked.
I believe ( I could be wrong) that Joe Harkins works for Voom and not Installs, Inc. He is (or was) the liaison between Installs, Inc and Voom. However, I have heard he no longer has this position (he was moved up the ladder - "Peter Principle" at work). Anyway, here is the last e-mail address I had for him (I can't guarantee it will still work):