I've always been reasonably happy with Dish

[Dee_Ann]

But....

The time has come to say goodbye. I've "cut the cord" so to speak, actually traded it for a different cord.

So I called Dish today to close and terminate my account.
And the gentleman that took my call really, really, really made me angry.

I called to terminate and all he did was argue with me and try really, really, really hard to talk me out of it.
He would just talk over me and blather on and on about how Dish is better and streaming services are so much inconvenience and "you can change tiers and packages and we can give you a special offer and blah-blah-blah... "

I kept telling him, a hundred times and then some that no, I don't want to continue my service, I want to disconnect and terminate service, now. And he just wasn't having any of that.

I know that they teach their people to try hard to retain customers but when someone tells you NO! a hundred times you need to get a clue and stop.

I always had a positive experience with Dish and my interactions with Dish people have always been pleasant and cordial but today they made me really freaking angry. I had to take an extra blood pressure pill after that phone call.

I wish I could have left Dish with pleasant memories and good things to say about them but today? WOW!
That was too much. Before I made the call I had decided that I would keep Dish in mind if I ever decided to go back to satellite service in the future but after this, I'm done.

The DIRT team here on the forum have all been great. The guy on the phone, not so much.
You folks (phone people) need to learn how to not harass and annoy people that want to disconnect.

Anyway, it's been pretty good, never any serious complaints or problems, it's just a matter of economics.
Thanks Dish, I've mostly enjoyed the service.

 

[MikeD-C05]

You will be back. They al come back ....eventually. Sorry , just a Charlie Ergen thought bubble.

 

[primestar31]

You will be back. They al come back ....eventually. Sorry , just a Charlie Ergen thought bubble.

HA! You don't know Dee Ann very well... lol.

 

[Scott Greczkowski]

HA! You don't know Dee Ann very well... lol.

Which means she is already back.


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[retrotv]

I know how you feel. I called Dish last week to cancel. Even though it was about 10:00 in the morning, I felt like I needed a stiff drink after that experience.

 

[ewindowman]

After reading her other post about cutting the cord. She will be back .Dish doesn't make you watch the F------ news channel .

 

[KAB]

She never left (or is leaving). Dee has an M.O.

 

[mfoster711]

I am about to make that same call for the same reason in the next few days. Just waiting on the rest of my new equipment to arrive. I will have to follow up with my experience.

 

[Bruce]

I went through the same hell with Comcast when I cancelled TV service with them after I set up my 1g service with them ( separate department for the 1g service), the CSR would not take no for a answer, I kept explaining to him that the package price was fine but all the fees ( locals, sports, 5 boxes) pushed my bill up to more then I am willing to pay for live TV but he kept lying to me and saying they do not charge extra for locals/sports.

Now pay $70 a month for 1g broadband ( no data caps) and $35 for Vue which has all the channels I need and want which is $94 less then Comcast best offer.


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[rvvaquero]

I think it's a mistake to try and explain your reasons for ending service. That just gives them an arguing point. You don't owe anyone an explanation.

 

[ChadT41]

Did you talley all 100 no's?

 

[mwdxer1]

Tell them you longer can use Dish as you are going overseas.

 

[navychop]

Difficulty in stopping service is a primary reason I will not consider Sirius radio again

 

[eddie willers]

Tell them you longer can use Dish as you are going overseas.

Bingo.

In the sales biz there are two reasons why people don't buy: Objections and Conditions. "Objections" are excuses and things to overcome. "Conditions" are things that CAN'T be overcome. They are valid reasons to quit right there. "I'd like to return this rented wheelchair". "Why?" "Mama died".

"Moving" to where Dish isn't available stops the conversation right there.

PS. I once told a phone selector that I went bankrupt. That guy couldn't slam his phone down fast enough.

 

[dare2be]

Great response to telemarketers: "That sounds great, will my green stamps pay for that?"

 

[mfoster711]

I wonder if dish actually evaluates all the reasons for people canceling to see what changes they may consider in the future. If I thought they actually cared why I was leaving then I would gladly share that information. But if they are asking just so they can respond with a reason to stay then I don't want to waste my time with that.


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[TheKrell]

Great response to telemarketers: "That sounds great, will my green stamps pay for that?"

I thought you were too young to know about green stamps. I'm afraid I'm old enough that as a boy I helped my mother paste them into the booklet.

 

[mfoster711]

Just cancelled mine and it was not too bad.

I spent 3 minutes waiting to speak with somebody and another 14 minutes talking to a person. She tried to talk me out of cancelling but most of that time was “slow computers today”. I got offered $40 credit for 12 months and free HBO for 6 months in the process. I told her I was going to PlaystationVue and she tried to tell me that it did not have a DVR (it does). Overall though, she was not too pushy, just trying to keep a 13 year customer.

I will say that early in the conversation I told her that I had been trying PlaystationVue for two months (which is true) and that I already had all the new equipment installed (also true). I think this is what made her stop trying to convince me to stay.

Also, I know this came up in another thread, but she asked me where my Dish was located and when I told her it was high up on a steep roof she then said she would waive the requirement of needing to return the LNBF. I just need to return the receivers and remotes.



Overall, they did not do anything to upset me and if PlaystationVue ends up being a disappointment then I will considering coming back to Dish.




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[KAB]

I thought you were too young to know about green stamps. I'm afraid I'm old enough that as a boy I helped my mother paste them into the booklet.

My Gram was a green stamp Junkie. I too, spent many Saturday nights pasting. I can still taste them!

 

[dare2be]

I thought you were too young to know about green stamps.

You're right. I confused green stamps with food stamps.