Issues with D*

[baurecomm]

Does anybody know where and who to send complains to D* about their
CSR. I have customer that D* claims to be one of their best customer and
yet one of the CSR she spoke to said that she would have to pay $20.00 to
replace a defective old access card. I never heard of this before. Thanks for
your help.

 

[charper1]

They charge for the FedEx shipment of new cards, and in almost every case, if the new card is activated within the 14 day alloted time, the $20 is credited back to the account, thus FREE. This has been going on for a while; company mandated card swaps net the "free on the front end" cards. You can always escalate your calls to supervisors and/or call customer retention, but there is nothing amiss here with this request.

 

[dragon002]

charper is right.

 

[baurecomm]

Thanks

That makes more sense than the CSR's explanation. Thanks.