My sister went through the same thing when she signed up for service at the beginning of this year. They had to set her up with a leased Hopper Duo. Then, we had the technician change it to my old purchased Wally at the time of the installation. If you already have a purchased Wally in place, this should be relatively easy to do. So, you may have to go that route. If you would like to purchase a Wally, be sure to check out the Classifieds section on this site.