More technical description, is a firmware update going to modify customized dish/LNBF/switch settings?
I had what I thought was a repoint 101 to 97 job yesterday. Turned out the customer already has a dual dual system (two dual output bullet LNBFs to two 2 position DiSEqC switches to two geosatpro receivers). They weren't getting any signal though. After correcting a slight alignment issue I discovered the switches were no good and I was all out of barrel connectors. I was able to get good signal on 97 by putting 97 on port 1 and 101 on port 2. The switch apparently passes signal on port 1 regardless what the receiver tells it to do.
After doing an OTA software update I notice that there are several transponders with no signal, according to the geosat box. Those same transponders were fine with my own receiver outside directly connected. I was just about to go see what I must have bumped/screwed up outside, when I noticed that the 22khz option was turned on. Lo and behold, with that turned off all the transponders were fine. I am not 100% sure this option was turned off before the update but I can't imagine why it would have been turned on in the first place, nor why it would affect reception only on certain transponders and not others.
Long introduction to my simple question. Am I likely to get a service call from this customer in a few days because the receiver auto updated and reset the dish settings, enabling the 22khz option and knocking out several transponders?
I know I need to go back there anyway and replace those dead switches, but I'd like to do that on my schedule rather than because it quit working.
I had what I thought was a repoint 101 to 97 job yesterday. Turned out the customer already has a dual dual system (two dual output bullet LNBFs to two 2 position DiSEqC switches to two geosatpro receivers). They weren't getting any signal though. After correcting a slight alignment issue I discovered the switches were no good and I was all out of barrel connectors. I was able to get good signal on 97 by putting 97 on port 1 and 101 on port 2. The switch apparently passes signal on port 1 regardless what the receiver tells it to do.
After doing an OTA software update I notice that there are several transponders with no signal, according to the geosat box. Those same transponders were fine with my own receiver outside directly connected. I was just about to go see what I must have bumped/screwed up outside, when I noticed that the 22khz option was turned on. Lo and behold, with that turned off all the transponders were fine. I am not 100% sure this option was turned off before the update but I can't imagine why it would have been turned on in the first place, nor why it would affect reception only on certain transponders and not others.
Long introduction to my simple question. Am I likely to get a service call from this customer in a few days because the receiver auto updated and reset the dish settings, enabling the 22khz option and knocking out several transponders?
I know I need to go back there anyway and replace those dead switches, but I'd like to do that on my schedule rather than because it quit working.
