- DVR Scheduler:
- When away from home, use the iPad to set your DVR to record programs, movies, and DIRECTV Cinema.
- While at home, use the iPad to order DIRECTV Cinema.
- Decide which and how many receivers for the movie to play on.
- No need for a phone line connected to the receiver.
- Remote Control Functions (in-home)
- Use the app as your remote control.
- Change the channel, record programming, trickplay (fast-forward, rewind, etc.), turn the receiver ON/OFF.
- iPad can only control HD / HD-DVRs when connected to the home's broadband internet network.
- The iPad cannot use the app to control the TV or other devices, including adjusting volume/mute or changing the TV's format/resolution.
- Live TV Streaming
- Watch currently on-air shows on the iPad.
- Must be connected to the home's broadband internet network.
- DIRECTV Everywhere (On Demand and DIRECTV Cinema Streaming)
- Available wherever there's an internet connection.
- On Demand: The channel must be included in the customer's TV package subscription.
- Share programs watch with friends on Facebook and Twitter.
- Check in to Miso and GetGlue on the program currently being watched.
- Stay connected with friends and fans that share the same interests on movies, shows, sports and events.
- Search for programming on the iPad or enter search for display on the TV.
- You Might Like: Programming that is similar to what the viewer is currently playing.
- Photos: Includes images of the program, if available.
- Cast & Crew: Filmography, awards and upcoming appearances of the programs stars.
- Parental Info: Descriptions from Common Sense Media providing details on content ratings.
- View and delete programs from all internet-connected HD-DVRs within the home.
- See what the receiver in the house is currently playing.
- Ability to change the channel if connected to the home's wireless network.
- Advanced browsing section to list all available movies on DIRECTV displayed in filterable categories.
- Includes PPV, premium channels, standard channels and upcoming titles in a graphical view with movie posters (if available).
- Set favorites (My Teams).
- Selecting a game gives the user the ability to record (or tune to the game if connected to the home's wireless network).
- Streaming
- Social Networking
- Menus, Guide and extended program info:
- Playlist
- Parental Viewing
- Movie Central
- ScoreGuide
[h=5]
Benefits[/h]
- There are no additional setup costs. The DIRECTV App is free and available through iTunes.
- Unlike TV apps that take up space on the TV screen, this app runs on your tablet not interrupting TV Viewing.
- It has a separate UI (User Interface) from your receiver for multitasking.
- With the Sports On Now module, it's easier to find the games you want, even without knowing what channel or when they're on.
- DIRECTV Cinema can be ordered without a phone line or internet connection to a receiver (for watching on the set-top box).
- No extra phone or IVR transaction fees.
- Customers can watch TV shows and movies from select networks, and order/watch DIRECTV Cinema movies — all on the iPad — while inside or out of the home.
- Take TV shows from room to room.
- Save recording space on the DVR.
[h=5]Restrictions[/h]The app cannot:
- Control the TV or other devices, raise or lower volume, mute, change resolutions/formats, turn the TV set on/off.
- Control the receiver when outside of the home.
- Recordings can still be scheduled using the DVR Scheduler feature.
- Stream live (on-air) programming when not connected to the same broadband network as the receiver.
[h=2]Adjust Channel View[/h]
- Tap Channel Settings.
- Tap Show All Channels to allow all streamable channels to appear in the Live TV Streaming channel list.
-Or-
- Tap Show Channels I Get to filter out streamable channels that are not available in the customer's TV package.
- Use the On/Off toggles to show/hide Standard Definition duplicates, all HD or On Demand programming (in iPad App Guide).
[h=2]Changing Channels[/h][h=3]Non-Streaming[/h]The iPad and the selected receiver must be connected to the home's wireless network.
It's best to be in front of, or able to see, the TV.
- Verify the selected receiver appears in the app.
- The name of the receiver is listed in the lower left-hand corner of the app.
- Tap the name to change which HD / HD-DVR is being controlled.
- See Receiver Control tab above, if needed.
- Flick Channel Up in the app window.
- A small "fireball" effect should be seen in the app.
- The TV screen should glow momentarily to indicate the channel was changed by the app instead of the regular remote.
- The channel should change on the TV.
Live TV Streaming
Note: The customer must be in front of, or able to see, the broadband-connected HD-DVR selected in the app. The video player must be in floating mode.
- From Live TV Streaming module:
- Hold finger on the floating video player until the screen glows blue.
- Using 1 finger, swipe upward on the video player to tune the currently controlled TV to the same program playing on the iPad.< >The program will continue playing on the iPad unless the user closes it.Tap the dropdown arrow next to the program title at the top of the video player, then tap Watch on TV. (Screenshot)
- Customers can also get additional information about the program, schedule the HD-DVR to record it or share the program on social networking sites, like Facebook or GetGlue.
- From the Live TV Streaming module or the iPad App home screen:
- In the blue bar at the bottom, tap Remote and select the Mini-Remote or Full-Size Remote option.
- See iPad App – Basic Info > Remote Control for detailed instructions.
[h=2]Delete Recordings[/h]
- Tap the Playlist tab in the bottom tool bar of the app.
- Tap and hold a program poster until the delete icon displays in the upper right corner of the poster.
- Tap the delete icon to delete the selected program or series.
- Tap the red Delete button to confirm or Cancel to go back.
[h=2]Guide Tab[/h]The DIRECTV on-screen programming Guide is accessible from the app; it displays on the iPad's screen.
Open the Guide in the app:
- Tap the blue Guide tab at the bottom of the home screen.
- Tap the blue Grid View or List View tab at the top of the Guide screen.
- Scroll through the list by swiping up and down with your finger.
[h=2][/h]Grid ViewDisplays the Guide in the traditional grid by time and channel like with the receiver.
- Tap the Filter button in the upper left-hand corner to sort channels by All or by Live TV Streaming availability.
- Tap the blue heart in the upper left-hand corner to only show channels in the Favorites list.
- Tap the red heart next to a channel to add it to the Favorites list.
- Tap the gray tabs at the top of the grid to skip ahead to proceeding days.
- Tap the sideways gray arrow in the top right-hand corner to skip ahead to the next 7 days.
- Tap the downward black arrow in the top right-hand corner to toggle between 1, 2, and 3 hour viewing blocks.
- Tap the small numbered sidebar on the right to skip ahead to the next 50 channels.
- Tap a program title to expand:
- Show description, broadcast time, and ratings.
- Watch on TV, Watch on iPad, Info, and Record buttons:
- Watch on TV button only functions when the iPad is connected to the home's broadband network.
- The Watch on iPad button appears when the customer is connected to any broadband or cellular network.
- If Watch on iPad is selected to stream on-air programming from channels in the customer's TV package subscription, the iPad must be connected to the home's broadband network.
List ViewDisplays the Guide in 3 columns, with:
- List of channels showing what's currently on (Currently Watching) in the 2 left-hand columns.
- One specific channel with its hourly list of programming in the right-hand column.
- View up to 14 days of guide information for the selected channel.
- Scroll through the list by swiping up and down with your finger.
- Tap the sideways white arrow in this list to expand the 14-day channel view.
- Tap a program title to expand:
- Show description, broadcast time, and ratings.
- Watch on TV, Watch on iPad, Info, and Record gray buttons:
- Watch on TV button only functions when the iPad is connected to the home's broadband network.
- The Watch on iPad button appears when the customer is connected to any broadband or cellular network.
- If Watch on iPad is selected to stream on-air programming from channels in the customer's TV package subscription, the iPad must be connected to the home's broadband network.
- Tap the channel number and call letters in the left-hand column to switch the List View to another channel.
[h=2]Home Screen[/h]
- Columns to set customizable modules.
- 3 columns can display on a single page.
- An icon in the upper left-hand corner showing if the iPad is connected to a wireless signal.
- Current time in the center of the top row.
- An icon in the upper right-hand corner showing battery power.
- A Search bar in the upper right-hand corner.
- 5 navigation tabs at the bottom for:
- Home
- Playlist
- Guide
- Movies
- Sports
- Watch on iPad (streaming)
| Features Available from Home Screen | Steps |
|---|
| View other pages/other modules in the app |
- Scroll through modules by swiping the dots at the bottom of the page.
- The number of dots shown is the number of pages set.
- Like on an iPhone or iPod.
|
| Refresh / update module's schedule information |
- Expand module information by pressing and holding the name of the module at the top of the column and pulling downward.
- Tap the blue circular arrow (Refresh icon) to update.
|
| Edit settings / access Help |
- Tap the gear icon () to edit app Settings.
- Tap the question mark icon () to access Answer Center on DIRECTV.com.
|
| Open remote control function |
- Tap the play/pause icon () to open the mini-remote and full-size remote options.
|
| Locate / change the controlled receiver | If no receiver is being controlled, the button displays "No Receiver."
- Tap to the receiver's name to:
- See a full list of wireless broadband-connected receivers on the account.
- Change which receiver is being controlled.
|
[h=2]Icons/Buttons[/h]
| Icon / Button | Description | Where Found |
|---|
| Wireless signal connected | Home screen, upper left-hand corner |
| Remaining battery power | Home screen, upper right-hand corner |
| Edit settings | Home screen, upper right-hand corner |
| Help, connect to Answer Center on DIRECTV.com | Home screen, upper right-hand corner |
[h=2][/h]Search
| Icon / Button | Description | Where Found |
|---|
| Search bar | Home screen, toward the upper right-hand corner |
| Search found multiple episodes or showings | Search Results |
Tool Bar
| Icon / Button | Description | Where Found |
|---|
| Home screen tabs | Bottom row or tool bar |
|
- Connected receiver
- If none are being controlled currently, it displays "No Receiver."
| Left-hand corner of bottom row or tool bar |
Remote Control
- The app remote has many of the same buttons that function the same way as the DIRECTV Universal Remote.
- It can’t control the TV set or other devices, raise or lower volume, mute, change formats/resolutions, and turn the TV on/off.
- The buttons below are some of the other differences.
| Icon / Button | Description | Where Found |
|---|
| Open remote | Bottom row or tool bar |
| Expand mini-remote to full size | Upper right-hand corner of mini-remote |
| Minimize full size remote | Upper right-hand corner of full-size remote |
| Skip to the start of a program | Mini-remote and full-size remote |
| Slow Motion playback | Mini-remote and full-size remote |
| Skip 2.5 minutes ahead in a program | Mini-remote and full-size remote |
| Fast Forward speed x 3 with one click | Mini-remote and full-size remote |
| Skip to the end of a program | Mini-remote and full-size remote |
Modules
| Icon / Button | Description | Where Found |
|---|
| Refresh module schedule | Expands from module name |
| See other pages of modules | Home screen, center toward the bottom row or tool bar |
| Edit module | Module column, upper right-hand corner of the column |
| Add module / non-selected sport | Bottom of editing window for modules and sports |
| Delete module / selected sport | Editing window for modules and sports |
| List icon, change the order of lists | Editing window for modules and sports, right-hand column |
| Add a module from the home screen | Last empty column of the home screen pages |
Guide
| Icon / Button | Description | Where Found |
|---|
| | Toggle between Grid View and List View | Top center of the Guide |
| Skip to another day in the Guide | Gray tabs at the top of the Guide |
| Sort by A-Z or channel number | Toward the top left-hand corner |
| Only show Favorite channels | Toward the top left-hand corner |
| Add channel to Favorites | Next to channel number and name, left-hand column |
| Skip ahead to the next seven days | Toward the top right-hand corner |
| Toggle the Guide to show 1, 2, or 3 hour blocks | Toward the top right-hand corner |
Program Info
| Icon / Button | Function | Where Found |
|---|
| Tunes the controlled receiver to the channel for this program if the iPad is connected to the home's broadband wireless network. | Program Info and "More Info" |
| Allows users to stream programming to the iPad when connected to a broadband wireless network.
To stream on-air programming, the iPad and the receiver must be connected to the home's wireless network. (This button will not appear if the channel is not streamable or the iPad is not connected to the internet.) | After selecting a program |
| Opens the Program Info/Detail page | Program Info |
| Schedules the controlled receiver to record programming | Program Info and "More Info" |
Recording
| Icon / Button | Description | Where Found |
|---|
| | Record this episode | Record Settings and Program Info |
| Record the whole series | Record Settings and Program Info |
Cinema
| Icon / Button | Description | Where Found |
|---|
| | Toggle between Poster View and text List View | Top center of Cinema |
| Toggle the list between showing only HD titles | Top right-hand corner of Cinema |
| Sort list by A-Z, Star Rating, or Release Date | Top center of Cinema |
| Filter list of movies by New Movie Releases, What's On Now, All, and By Genre | Top left-hand corner of Cinema |
Sports
| Icon / Button | Description | Where Found |
|---|
| | Edit which sports display in tabs in the top row | Top left-hand corner of Sports |
| Filter sports shown based on type or tab shown | Top row of Sports |
| Toggle the list between showing scores or not | Top right-hand corner of Sports |
| Sort list by today's games, upcoming, or completed | Top center of Sports |
| Delete a sport from the Sports tabs | Edit Sports window |
| Add a non-selected sport to the Sports tabs | Edit Sports window |
[h=2]Modules[/h]
- The opening screen of the iPad app can be set from a list of Home Screen modules for quick access to favorite content.
- When first launched (before customization) the Home Screen defaults to Currently Watching, What's Hot and third (empty) customizable module.
- 3 modules can be displayed at a single time.
- More columns and modules can be set on subsequent pages.
- Scroll sideways to view other modules.
- Modules can be customized.
[h=2][/h]Set modules:
- Launch the app.
- In one of the 3 columns, tap the gray plus sign reading "Customize Layout & Content."
- If some modules are already set, it's always the last item in the home screen.
- Tap the green plus sign reading "Add a Module."
- Select a module from the list by tapping it.
- Tap the blue Done button in the upper right-hand corner.
- This brings you back to the home screen where your module is now added.
- Tap the gray Edit button in the upper right-hand corner of the module's column to add or remove channels from the module.
Create custom names for modules:Custom names can be given to the modules:
- So you can add the same module multiple times to the home screen.
- Example: If you want to have more than one Favorite Channels, you can create:
- Suzie's Favorites
- John's Favorites
- Note:
- When in Edit mode, custom names always appear after the proper name of the module. (ex: Favorites Channels - Suzie's Favorites)
- When looking at the module from the home screen, only the custom name appears (ex: Suzie's Favorites)
- Tap the gray Edit button in the upper right-hand corner of the module.
- Tap the module name bar.
- Type a custom name for the module to appear after its proper name.
- Advise customers to name the module with its custom name and what type of list it is. (ex: Favorite Channels - Suzie's Favorites, instead of just Favorite Channels -Suzie)
- This ensures that when in the home screen there's label for what type of list it is. (ex: Suzie's Favorites, instead of just Suzie)
- Tap the blue Done button in the upper right-hand corner.
Rearrange order, add, or remove modules:
- In one of the 3 columns, tap the gray plus sign reading "Customize Layout & Content."
- If some modules are already set, it's always the last item in the home screen.
- Tap the red minus sign and then press Delete to delete a module form the home screen.
- Tap the green plus sign to add a module to the home screen.
- To reorder the position of the module in the home screen columns:
- Tap and hold the List icon (3 horizontal lines) next to the module name.
- The List icon looks the same as in an iTunes library or playlist.
- Hold, drag, and drop a module on the list.
Rearrange order, add, or remove channels from modules:
- Tap the gray Edit button in the upper right-hand corner of the module.
- Tap the My Channels tab.
- Tap the list of channels in the module to add more.
- Tap the red minus sign next to a channel to delete it from the list.
- To change the order in which channels are displayed:
- Tap and hold the List icon (3 horizontal lines) next to the channel.
- The List icon looks the same as it does in an iTunes library or playlist.
- Hold, drag, and drop the channel on the list.
Available modules for selection:
Currently Watching
- Note: Currently Viewing must be set to ON in your receiver for this module to work.
- See Receiver Settings.
|
- Channel, title, description, rating, and time frame of the current program with buttons for More Info and Record.
- Displays what every connected receiver is viewing currently.
- Reflects channel changes made with the app's remote on the app's screen.
|
| What's Hot | Displays the most popular programs currently on DIRECTV. |
| Live TV Streaming | Displays channels available for streaming on-air programming directly on the iPad. |
Channel Guide
This module defaults to The 101 network. |
- What's on currently for one specific channel displayed hourly in a grid.
- Access up to 14 days of programming for that channel.
|
| Guide Favorites |
- What's on air currently for channels you have marked off as Favorites from the Guide (using the red heart button ).
- This list is separate from any Favorites set up on the receiver.
- This list isn't truly customizable.
- Creating duplicates of this module with custom names copies the first list.
|
| Favorite Channels |
- What's on air currently for your favorite channels' list.
- This list is separate from any Favorites set up on the receiver.
- This list is customizable.
- You can set up as many modules as you like, all with different custom names.
- The channels in the customized lists are selected separately.
|
| Quick Tune |
- The same as Currently Watching minus the More Info and Record buttons.
- Allows one touch channel tuning to a set of channels added to the module.
|
| Quick Tune Icon |
- The same as Quick Tune with the channel icons displayed in a graphical grid.
- Allows one touch channel tuning to a set of channels added to the module.
|
| Kids & Family | What's on-air for kid's channels and programming. |
| News Channels | What's on-air for news channels. |
| Sports on Now |
- Scores for games, schedules for future sports games.
- Customizable for particular teams/sports customer values.
|
| Social TV |
- See what shows other DIRECTV customers are watching and talking about on social network websites.
- Customizable for particular social networks, all users, friends only.
|
[h=2]Movies Tab[/h]Tapping the Movies tab at the bottom of the app opens the Cinema screen.
- Tap the Poster View and List View tabs at the top center of the screen to toggle between a graphical view and a text list of movies.
- Tap the gray buttons at the top center of the screen to list movies alphabetically A-Z, by star rating, or by release date.
- Tap the gray HD Only ON / OFF button in the top right-hand corner to view only HD movies.
- Tap the gray Browse button in the upper left-hand corner to search movies by:
- New Movie Releases
- In Theaters
- All
- What's On Now
- Just Added
- Editorial Categories (List of 4 categories that will change from time to time)
- By Genre
Poster View
- DIRECTV Cinema movies listed with poster art.
- Tap a poster to get more information.
List View
DIRECTV Cinema movies listed in a plain text list.
[h=2]Streaming[/h]
- The customer may need an updated version of the DIRECTV iPad App to access these features.
Live TV Streaming
- Some channels can be streamed directly on the iPad when the customer is connected to his/her home network.
- Programming playing on the iPad can be "thrown" from the iPad to the receiver.
- Customer must be in front of, or able to see, the controlled broadband-connected HD-DVR (and higher)/R22.
- If the receiver is in standby, throwing the video will turn on the receiver and tune it to the channel the customer is streaming on the iPad.
- There is no limit to the number of iPads that can stream content in the home at the same time.
- See Live TV Streaming – Basic Info for more information.
PPV and On Demand Streaming (DIRECTV Everywhere)
- Customers can stream select programming from top networks like HBO, and order/watch DIRECTV Cinema titles on the iPad.
- The iPad can be connected to any broadband internet network — inside or out of the home.
- See Mobile Streaming How-To for more information.
[h=2]Parental Controls[/h]Parental Controls in the app are separate from the Parental Controls on the set-top box.
- Tap the gear icon in the upper right-hand corner to access the App Settings.
- Changing the Parental Controls for Live TV Streaming does not change the controls for the customer's HD-DVR.
- Customers with the most recent iPad App version have additional controls available:
- Hide Adult content
- Block video based on TV Rating, Movie Rating or specific channel.
- If an incorrect passcode is entered more than 5 times, the DIRECTV.com password challenge appears.
- The customer must enter his/her DIRECTV.com passcode to confirm and unlock the Parental Controls.
- If he/she needs to reset the password, see Account Password guidance.
- Users are allowed 5 failed attempts when entering their passcode to lock/unlock controls.
[h=2][/h]Setting Controls and Limits
- In Settings, tap Parental Controls in the left-hand column. (Screenshot)
- Content ratings go from TV-G to TV-MA (television) and G to X (movies).
- When customers allow a higher rating, it automatically allows all the ratings under it.
- E.g., if the customer allows PG-13 titles, G- and PG-rated titles are automatically allowed. However, deselecting PG-13 does not automatically deselect G and PG (each lower rating must be individually de-selected).
- If the customer deselects a lower rating, it automatically deselects all ratings at or above it.
- E.g., if the iPad is set to allow TV-MA shows and the customer taps TV-PG, shows rated TV-PG and higher are no longer allowed.
- Select the type of content to set limits for/block (tap the radio button/green checkmark/red line).
- TV Shows:
- TV-Y, TV-Y7, TV-G, TV-PG, TV-14, TV-MA and subratings (D, L, S, V, FV)
- Allow All TV Shows: No rating restrictions. (Screenshot)
- Don't Allow TV Shows: No TV shows are allowed, regardless of rating.
- Green checkmark : Allowed ratings (tap to change to red slash)
- Red slash : Blocked ratings (tap to change to green checkmark)
- Tap the blue arrow symbol to adjust subratings for allowed TV ratings. (Screenshot)
- Hide Adult Content:
- Tap the On/Off toggle to enable or disable access to Adult content.
- G, PG, PG-13, R, NC-17 and X.
- Allow all or limit by ratings, similar to TV Shows.
- Movies:
- Applies to Live TV Streaming only.
- Tap the arrow to allow all or some channels for streaming on the iPad.
- Shows with No Ratings
- Channels:
- When finished, tap Lock Parental Controls to prevent the settings from being changed without a passcode.
Locking Parental Controls
- Tap Lock Parental Controls button.
- When the Set Passcode screen appears, enter 4-digit passcode (must be entered twice).
- Tap Done.
- The lock image next to Parent Controls in Settings appears locked.
Unlocking Parental Controls
- Tap Unlock Parental Controls button.
- When the Set Passcode screen appears, enter 4-digit passcode once.
- If a customer wants to unlock Parental Controls temporarily to stream shows that exceed the set ratings limits:
- Select a program to stream on the iPad by choosing Watch on iPad. The passcode challenge appears.
- After the correct passcode is entered, a screen appears that allows the iPad to be unlocked for 4 hours or for the specific program. (Screenshot)
- Tap Done.
[h=2]Playlist Tab[/h]The app will automatically check for HD DVRs (HR2x/R22s) on the account connected to
broadband internet and networked to the home's wireless router.
The app will read "Loading Playlist..." and list all the detected (HR2x/R22s) with:
- Green checkmark next to their receiver name.
- Red exclamation mark next to HD DVRs not available.
- (Not detected by the app, but active on the account.)
| |
[h=2]View Playlists[/h]HD DVR listed as Not Available:
[h=5]Symptoms[/h]
- HD DVR listed as not available when loading playslists.
- Can't see playlists from that HD DVR in the app.
| [h=5]Causes[/h]
- The HD DVR must be:
- The iPad must be within Wi-Fi range and connected to the home wireless network.
- Can't be connected to a public Wi-Fi, a hotspot, cellular network, or a neighbor's signal.
|
[h=5]Troubleshooting[/h]If conneted to the
home Wi-Fi network and an HR2x/R22 is still listed as "Not Available:"
- Tap the HD DVR that is not available.
- Follow the instructions that pop-up to enable External Devices for that HD DVR.
Without Whole-Home DVR:
- Verify that the iPad is connected to the home's wireless network.
- Tap the Playlist tab in the bottom tool bar.
- The name of the receiver currently being controlled by the app is listed in the bottom left-hand corner of the app.
- Verify the iPad is currently controlling the HD-DVR from where you wish to watch the show.
- It's listed in the bottom left corner of the app.
- If not, tap the receiver name listed there to switch receivers.
- Select a title to watch that's recorded on the HD DVR currently being controlled by the app.
- Next select an episode, if applicable.
- Tap Watch on TV.
- If that HD-DVR is in a different room, proceed to that location for viewing.
- The program starts to play on the HD-DVR listed at the bottom left corner of the app.
With Whole-Home DVR:
- Verify that the iPad is connected to the home's wireless network.
- Tap the Playlist tab in the bottom tool bar.
- Verify the iPad is currently controlling the receiver from where you wish to watch the show.
- The name of the receiver currently being controlled by the app is listed in the bottom left-hand corner of the app.
- If no receiver is listed, or the desired receiver's name is not displayed, tap the receiver button to add/switch receivers.
- Select a title to watch.
- Next select an episode, if applicable.
- Tap Watch on TV.
- The program starts to play on the receiver listed at the bottom left corner of the app.
- Tap the receiver name listed there to switch which receiver is controlled.
[h=2]Program Info[/h][h=5]"More Info"[/h]Just like the receiver's on-screen Guide, tapping the "More Info" button from the program description brings you to a screen with:
- Program's info, air time, channel, View Upcoming (Other Airings/Other Episodes), Cast & Crew, Parental Info, Photos, and You Might Like.
- Watch on TV, More Info, and Record and Share buttons.
- Watch on TV button only functions when within the home wireless network Wi-Fi range.
- Share button only functions withanavailable Wi-Fi signal.
- Scroll through the different categories by swiping up and down in the left-hand column.
- Return to the previous screen by tapping the gray button in the upper left-hand corner: Guide / Home / etc.
[h=2][/h]View UpcomingIn the left-hand column displays:
- Other Airings - more broadcast timeslots for the same episode/program.
- Other Episodes - more episodes from a series.
- Tap any program title here for info or recording options for other broadcast times or other episodes.
Cast & CrewTap a name for more info on the specific cast or crew member, like photos, filmography, awards, etc.
PhotosSee individual photos of the cast and crew by tapping on images.
You Might LikeTap a program poster to see airings of similar shows.
Parental Info
- Tap "more" to bring up detailed information about parental guidelines, including message, violence, sex, and language content.
- Just like the Parental Info in the receiver's on-screen Guide.
[h=2]Receiver Control[/h]The app displays the same location name of the receivers set at DIRECTV.com in the lower left-hand corner of the home screen.
[h=5]Change which Receiver is Being Controlled[/h]
- Tap the receiver's name to:
- See a full list of wireless broadband connected receivers.
- Change which receiver is being controlled.
[h=5]Location Names[/h]
- Customers can login to DIRECTV.com to change the location name of their receivers at any time.
- Notes:
- The location name of the receivers at DIRECTV.com and in the app doesn’t reflect the location names set in the receivers menus (ex: for Whole-Home DVR).
- Recommend that customers change the location names of their receivers set in the menus to match that set at DIRECTV.com.
- See Receiver Location Name for more info.
[h=2]Record[/h]From the Guide, module's channel list, or Search:
- Tap the show you want to record to expand the program information.
- Tap the Record button at the bottom of the show's info.
- The Record Settings window opens.
- Select to which receiver to record, choose the "Keep Until" setting, and the priority by tapping the blue text and sideways arrow at the end of the row.
- Tap the Record Episode or Record Series button.
- The Cancel button is in the upper right-hand corner of the Record Settings window.
[h=2]Remote Control[/h]The DIRECTV app for the iPad can be used as a remote control for your receiver. It has:
- Mini-remote with DVR trickplay keys (FF, rewind, pause, etc).
- Full-size remote with a majority (not all) of the traditional remote keys.
When using it:
- You must be within Wi-Fi range of your home wireless network.
- It's best to be in front of or able to see the TV.
- (That way you should be within Wi-Fi range.)
- It can't control the TV set itself or other devices, so it can't:
- Raise or lower the volume.
- Mute
- Change TV formats / resolutions.
- Turn the TV set on/off.
- It can turn the DIRECTV receiver on/off, but not the TV set.
[h=2][/h]Mini-RemoteFrom the home screen:
- Tap the Remote Control icon in the bottom tool bar, toward the lower left-hand corner.
- The mini-remote opens with DVR trickplay keys (FF, rewind, pause, etc).
- Tap the plus sign in the upper right-hand corner to expands the full-size remote.
- Tap the minus sign in the upper right-hand corner to to go back to the mini-remote.
- Tap anywhere outside the remote to close.
Full-Size RemoteFrom the home screen:
- Tap the Remote Control icon in the bottom tool bar to open the mini-remote.
- Tap the plus sign in the upper right-hand corner of the mini-remote.
- The mini-remote expands to the full-size remote.
- Tap the minus sign in the upper right-hand corner of the full-size remote to collapse back to the mini-remote.
- Tap anywhere outside the remote to close.
Just like the DIRECTV Universal Remote you can access in your receiver:
(These items display from the receiver on your TV, not in the app.)
- Play or delete shows from the Playlist
- Edit the To Do List
- View DVR disk space remaining
[h=2]Search[/h]
- Tap the Search bar in the upper right-hand corner of the app.
- The on-screen keyboard appears.
- Select a recent search or type a search term by:
- Title
- Person
- Channel
- Keyword
- Search results display on the iPad.
- Multiple episodes or showings are display in a folder like with DVR Scheduler or in a Playlist.
- Tap the folder icon to expand the folder and see the contents.
Note: Smart Search and Hot Search aren't available from the app, so results may differ slightly from the receiver.
[h=2]Social Networking[/h]
- The app can be used to share your favorite shows with social media websites, Facebook, Twitter, GetGlue and Miso, just like with the DVR Scheduler App.
- Upon logging into the social media site from the app, account logins are automatically stored or linked in the app.
- To add/remove any social media site's linked logins, see App Settings above.
Facebook and Twitter
- From the app, search for and select a show.
- Open the program's More Info page.
- Next to the Record button, tap Share.
- Select a comment from the list for your post or type your own.
- Select the sites to on which to post, Facebook or Twitter, or both.
- Tap Post.
- The comment posts on Facebook and/or Twitter:
- Facebook displays: Your comment, the title of the program, along with the program's description.
- Twitter displays: Your comment, the title of the program, along with a tiny URL link to DIRECTV.com for the show.
GetGlue
- From the app's Playlist or Poster View, select a program.
- Select an episode, if applicable.
- Tap Watch on TV (customer must be currently watching the show to check in to GetGlue).
- Tap Share.
- Tap GetGlue ON.
- Select a pre-written comment or write your own.
- Tap the Post button at the bottom.
- A confirmation screen displays with a link to GetGlue to view check-in stickers earned.
Miso
- Select a program.
- Select an episode, if applicable.
- Synch the Miso app to the selected broadband-connected receiver to check-in to the show currently being watched.
- Tap Check In (customer must be in the home).
- Add comments.
- Select website to share comments (Sharing Options).
- Tap Confirm button at the bottom.
- A confirmation screen displays with a link to Miso to view check-in stickers earned. Screenshot
[h=2]Sports Tab[/h]Tapping the Sports tab at the bottom of the app opens the DIRECTV Sports screen:
- Displaying sports On Now and My Teams in tabs screens by sport, MLB, NBA, etc.
- The screen and tabs can be edited, customized, and rearranged to show only the teams you want (My Teams) and only the sports tabs you want (MLB, NBA, etc).
[h=2][/h]How to use the buttons and tabs:
- Tap the gray All tab toward the upper left corner to see info all sports.
- Tap the My Teams tab to see info on only your favorite teams.
- Tap the specific sports' tab, like the MLB tab, to see info on a specific sport.
- Tap the gray sideways left and right arrows in the upper left and upper right-hand corners to scroll through the tabs.
- Tap the black Today, Upcoming, and Completed tabs to filter by the current day, proceeding, and finished games.
- Tap the blue circular arrow (Refresh icon) in the upper right-hand corner to refresh listings.
- Tap a game for options: Watch on TV, More Info, and Record buttons.
- Watch on TV button only functions when within the home wireless network Wi-Fi range.
Set or edit My Teams:
- Tap the My Teams tab in the top row.
- Tap Edit My Teams on the right side.
View Scores:
- Tap the View Scores ON / OFF button in the upper right-hand corner.
- Toggle between listing scores or not.
- This button defaults to OFF to avoid spoilers for recorded games.
- Tapping the blue circular arrow (Refresh icon) with View Scores OFF won't default to showing scores again.
- Scores remain hidden.
- The Quarter, Time, and Teams may update.
Edit or rearrange Sports tabs displayed:
- Tap the Edit Sports button in the upper left-hand corner.
- Tap the red minus sign to remove a sports tab from the top row on the screen.
- Tap the green plus sign at the bottom of the list to add a Non-Selected sports tab to the top row.
- To reorder the position of the sports tab in the top row:
- Tap the List icon (3 horizontal lines) next to the module name.
- The List icon looks the same as in an iTunes library or playlist.
- Hold, drag, and drop a the sports tab on the list.
[h=2]FAQ[/h][h=2]Top Questions[/h]What does Wi-Fi mean?Wi-Fi is a commonly used term to describe a wireless internet signal.
What is 3G/ 4G / xG? Is it on my home Wi-Fi network?3G / 4G / xG stands for 3rd / 4th / x Generation of mobile telecommunications standards. To be deemed "3G" the mobile broadband network of a telecom company must:
- Be able to offer connection speeds up to 3rd generation standards or faster from their cell towers.
- Offer devices or phones capable of processing at those speeds.
Since 3G and higher are only sets of standard speeds for telecom companies:
- If you're on your cell phone service provider's "3G network," you aren't on your home network.
- You're not connected to your home network router; you're connected to your mobile provider's network cell towers.
To connect to your home Wi-Fi network:
- You must be within Wi-Fi range of your home wireless router and your mobile device and receiver must both connect to that home wireless router.
- Not your mobile provider's towers.
How do I download the app?
- Go to the iTunes App Store from your iPad.
- Search for DIRECTV.
- The iPad app icon is in the top table of results labeled iPad.
- It has a black border around the DIRECTV logo.
- It's different from the DIRECTV DVR Scheduler app, which has a white border with the DIRECTV logo.
- You won't see the iPad app in the iTunes store with an iPhone.
- Tap the Free button.
- Tap Install.
Can I control the TV or other devices, like my Blu-ray, with the app?
- While the software remote supports many functions, the DIRECTV app for iPad doesn't control the TV set or other devices.
- Please use your regular DIRECTV or manufacturer's remote.
Can I purchase PPV and DIRECTV Cinema through this application?
Watch on TV
- You can order PPV (such as events) by using the app's remote to navigate through purchasing options on your TV screen.
- You must be connected to the home's wireless network.
- You can order DIRECTV Cinema from the Movies tab within the app.
- You must be connected to the internet (broadband or cellular).
- Any internet signal that connects you to the internet can be used to order DIRECTV Cinema titles online.
Watch on iPad
- Titles can be accessed from various areas within the app.
- Once you are on the Program Info/Detail screen, selecting Watch on iPad provides the option to order the title and watch it immediately on the iPad.
- The app is smart enough to recognize what PPV titles can be streamed and what titles are only available on the set-top box.
- If the title cannot be streamed, the Watch on iPad button will not appear.
- The iPad does not need to be connected to the home's broadband network for this feature.
Why does my receiver name in the app not match my location name in the receiver?
- The app gets the receiver names from your DIRECTV.com account.
- You can login to DIRECTV.com to change the location name of their receivers at any time.
- We recommend you name your receivers' location names in the receivers' menus the same as set at DIRECTV.com.
- See Receiver Location Name.
[h=2]Settings[/h]How do I hide adult or R-rated and above content on this application?
- Select the settings/gear icon (upper right corner of app).
- Select Channel Settings. From there you can hide adult channels.
How do I hide unavailable channels from my listings?
- Tap the settings/gear icon (upper right corner of app).
- Tap Channel Settings.
- From here you can hide channels you aren't subscribed to, hide SD (Standard Definition) duplicates, or hide HD (High Definition) content.
- See App Settings.
What is grid view?
- Grid view is the traditional DIRECTV Guide you see on your TV screen when you press the Guide remote button.
- The app lets you customize this view by selecting how many hours (1-3) to view at a time.
- Also, to filter based on favorite channels or alphabetically.
What is list view?
- Displays your Playlist or Movies and DIRECTV Cinema in a text based list.
- Displays Guide information by channel.
- Allowing you to see a single channel’s schedule for the entire day in a vertical scrolling format.
- You can also look ahead quickly up to 14 days to see what’s available to record.
What is poster view?
- Poster view shows your playlist graphically, either as a poster for the recorded show, or if you have a folder, the first item in that folder.
- Poster view displays your Playlist recordings graphically as movie or TV posters.
[h=2]Playlists[/h]I have Whole-Home DVR Service, can I access recorded programs on all my receivers?Yes
Can I use the app to play a recording from a different room?Yes
How do I delete recorded shows with this application?Deleting a recorded program is similar to deleting an app from your iPad. Press and hold the program you wish to delete. Select the delete icon once it appears to delete the recorded program.
How do I edit my To Do List?The To Do List can be viewed and edited from your TV screen's To-Do List by using your DIRECTV remote control or the app's remote control.
To access the To Do List using the app's remote control:
- Press the Remote icon on the bottom tool bar.
- Press the Menu button on the remote control.
- Press Select on "Manage Recordings."
- Press Select on "To Do List."
Can I view how full my DVR is with this app?You can use the app's remote control to view the disk space available on your DVR.
To view the disk space bar using the app's remote control:
- Press the Remote icon on the bottom tool bar.
- Press the List button on the remote control.
- The disk space bar is located at the bottom left of the Playlist screen.
My app's Playlist doesn’t match my DVR. How do I update the listing?Tap the
Refresh icon
at the top of the screen to refresh the app's Playlist.
I have Whole Home DVR. Why can’t I see all my playlist recordings on one screen?
- You may have external device sharing turned off. On your DVR, check menu >setup >whole-home > Device sharing
- You may have shared playlists turned off. On your DVR, check menu >setup >whole-home > shared playlists
- Your DVR may not be connected to the network.
[h=2]Cinema[/h]How do I distinguish free and paid content for DIRECTV Cinema?The title will have an orange "Watch Now ($X.XX)" or "Order ($X.XX)" button if it is paid content.Free content has a gray "Watch Now" button with no dollar amount listed.
When will I be charged for paid DIRECTV Cinema content?
Watch on TV:
- You are not charged for recording paid content.
- Your account is charged when you watch or play the recording.
Watch on iPad
- You are charged once the order is completed and the title become available for streaming.
[h=2]Social[/h]What are GetGlue and Miso?GetGlue and Miso are Social Networks for TV fans, allowing users to check-in and socialize on their favorite TV shows they are currently watching.
