We are having quite a windy day here and this morning I heard this loud bang. I go outside and discover a DirectTV dish hanging from my back roof. Apparently a previous owner or tenant never bothered to have it removed and I had no clue it was up there because I don't have a good view of that section of the roof from the ground. All the same, this dish is dangling and putting small dents in my siding not to mention ripping off a part of my waterspouting because the genius who put it up wrapped the wiring around the spouting. I was able to get the ladder and unscrew the big round part that was putting the dents in my siding (did I mention I fell off the ladder once when it sank into some soft ground). The irony about this is that I spent the last two days at the home of family members, both of whom are DirectTV customers and I saw a promo lauding their wonderful customer service. I decided to put that to the test. I called, was put on hold longer than any call I've made to Dish, and was told that the dish was the property of the previous owner and his responsibility and they don't send people out to retrieve the dishes when a customer discontinues service (this was what I suspected, but I had to play out all scenarios). After that, I can honestly say there is no way I would ever leave Dish anytime soon and go to the competition. Thank you for letting me vent.
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