Well, it could have been worse. Luckily my basement is unfinished. Heard drilling outside. He had to make another hole for the second cable. I was on the phone canceling with Direct and the Dish installer came running in stating that he thinks he hit a water line. Sure enough, hot water spilling out on to the bare concrete floors. He had to run to the local big box hardware store to get a fitting. I had to sweep water down a drain and turn on my dehumidifier. I asked him if he reports this incident, he said no, but gave me his card to call him if there were any problems. He never asked me to sign any paper work, is that normal for Dish?