"When I connected to Dish 500 using the 311 I got the message above"
The D500 can only see 119 and 110, the D1000 can see 119, 110 and 129. When you connected it to the D500, the 311 could only detect 119 and 110. Run check switch and the problem will go away. Menu, 6, 1, 1, Check Switch.