I fortunatly did not upgrade any services or eq. I am leaving Dish for D. I have been a customer for 6yrs and when I asked about lowering my bill they told me if I wanted to lower my bill I would have to drop programming and then pay $100 to get an upgrade to a DVR. I either got a dumb CSA or they are too conceited. After losing the VOOM channels and then Smithsonian and others, plus not taking care of "valued customers", I have had enough. Btw, my D bill...$55 less a month at least for the first year. I wish you the best with E in your battle!
Jeff