Called Directv in late July to inquire about going to HD. They said I could purchase thru them for $249 with a $200 rebate or buy locally and still receive the $200 rebate. Per the rep three free months of HD programming was included plus FOX and ABC HD from NY/LA since I was already receiving FOX and ABC SD from NY/LA.
Purchased locally and activated in early August. Was told I get three months of HD free for purchasing an HD receiver when activating.
Three weeks later my FOX/ABC HD disappeared. Called and was told I should have received a letter in late July about the satellite act which would cut off my HD signals unless I responded. I inquired as to why I would have received a letter regarding HD cutoff in late July as I did not subscribe until August. (silence...then subject change)
I then asked why I was not told either when I inquired or when I subscribed that HD signals would only be available to me for three weeks. (silence...then subject change)
The rep said they would have to submit a waiver request for HD signals and if granted, I would only receive NY HD even though I could keep my NY/LA SD stations. Waiver was submitted. No response yet.
One month after subscribing, I receive a postcard from Directv "reminding" me I have committed to a 24 month subscription due to upgrading to HD and if I cancel, I could be subject to up to $300 in fines for cancelling. WHAT????
I contact them via email and inform Directv that NO ONE mentioned a 24 month mandatory committment or possible fine either when I inquired about upgrading or called to activate. That was on September 8th. I received an email advising my inquiry would be forwarded to "the appropriate department" for review and response. No response yet.
I am new to this forum so this has probably been discussed previously but I just wanted a chance to vent. Thanks.
Purchased locally and activated in early August. Was told I get three months of HD free for purchasing an HD receiver when activating.
Three weeks later my FOX/ABC HD disappeared. Called and was told I should have received a letter in late July about the satellite act which would cut off my HD signals unless I responded. I inquired as to why I would have received a letter regarding HD cutoff in late July as I did not subscribe until August. (silence...then subject change)
I then asked why I was not told either when I inquired or when I subscribed that HD signals would only be available to me for three weeks. (silence...then subject change)
The rep said they would have to submit a waiver request for HD signals and if granted, I would only receive NY HD even though I could keep my NY/LA SD stations. Waiver was submitted. No response yet.
One month after subscribing, I receive a postcard from Directv "reminding" me I have committed to a 24 month subscription due to upgrading to HD and if I cancel, I could be subject to up to $300 in fines for cancelling. WHAT????
I contact them via email and inform Directv that NO ONE mentioned a 24 month mandatory committment or possible fine either when I inquired about upgrading or called to activate. That was on September 8th. I received an email advising my inquiry would be forwarded to "the appropriate department" for review and response. No response yet.
I am new to this forum so this has probably been discussed previously but I just wanted a chance to vent. Thanks.
