4 days ago I received a bill in the mail from July 16th (I received this statement on August 14th however.) Today I receieve another invoice from VOOM saying im past due for $253.
On July 26th I called to cancel my VOOM service and at that point I was asked to hold for a supervisor. The supervisor then came on the line and said she would like to give me 2 free months on VOOM (Though I have to pay the $9.50) rental fee, no big deal so I go for it.
So I call VOOM today and they tell me that the day they offered me a credit, they accidentally flagged it for a debit. Then the rep proceeds to tell me that the credit is out of his power and that he cannot do it himself, so he will have to "Escalate" it. He said it will take 72 hours for the escalation. I asked if I would get a call back and he said that I should just call them.
On top of that, I have my service set to be deinstalled September 1st (cancelled it permenetley beginning of August.) I called a couple weeks ago for this and that is when I was told they were coming out. The person on the phone then told me my service will be cancelled as of the date I called to cancel (Think it was August 4th but not exactly sure atm) but I would still have service until the installer comes to de-install. This didnt sound right, so I asked the guy again to make sure, and he said that my service will be cancelled of the date I called in to cancel but again will have the service until the deinstallation happens.
So when I was on the phone with the rep after the billing issue, I asked him to check to make sure it is cancelled on his end from a few weeks ago when I called. He said it was but that VOOM charges us a month in advance and that I will be charged for this time in between the cancel request date and the date of deinstallation, and then AT THAT POINT they will go back and credit me from when I cancelled. IS THIS A JOKE? He just told me that im still going to be charged even though I cancelled the service and will credit me later. Does this sound right to anyone else? I am having a hard time believing this is how it is done. Something just doesnt smell right here.
Can anyone elaborate on this at all for me and explain how that works if I cancelled my service but they will still charge me and then credit me back?
Whiteice
On July 26th I called to cancel my VOOM service and at that point I was asked to hold for a supervisor. The supervisor then came on the line and said she would like to give me 2 free months on VOOM (Though I have to pay the $9.50) rental fee, no big deal so I go for it.
So I call VOOM today and they tell me that the day they offered me a credit, they accidentally flagged it for a debit. Then the rep proceeds to tell me that the credit is out of his power and that he cannot do it himself, so he will have to "Escalate" it. He said it will take 72 hours for the escalation. I asked if I would get a call back and he said that I should just call them.
On top of that, I have my service set to be deinstalled September 1st (cancelled it permenetley beginning of August.) I called a couple weeks ago for this and that is when I was told they were coming out. The person on the phone then told me my service will be cancelled as of the date I called to cancel (Think it was August 4th but not exactly sure atm) but I would still have service until the installer comes to de-install. This didnt sound right, so I asked the guy again to make sure, and he said that my service will be cancelled of the date I called in to cancel but again will have the service until the deinstallation happens.
So when I was on the phone with the rep after the billing issue, I asked him to check to make sure it is cancelled on his end from a few weeks ago when I called. He said it was but that VOOM charges us a month in advance and that I will be charged for this time in between the cancel request date and the date of deinstallation, and then AT THAT POINT they will go back and credit me from when I cancelled. IS THIS A JOKE? He just told me that im still going to be charged even though I cancelled the service and will credit me later. Does this sound right to anyone else? I am having a hard time believing this is how it is done. Something just doesnt smell right here.
Can anyone elaborate on this at all for me and explain how that works if I cancelled my service but they will still charge me and then credit me back?
Whiteice
