aWTT0001 said:On the pole issue, It is simple, If I can get it from the house I will unless the customer wants a pole or needs it (trees or something else), The only time a customer needs a pole and it can be that close in general is if the house is entirely built using materials I can't mount to (Metal Sideing/Roof Etc) or they specifically want it on one, I don't believe in ripping the customer off like a lot of installers seem to like doing and I prefer to hide the dish as much as is possible within reason.
Playing the devils advocate, what is soft ground??? If you consider it no rocks there goes 90% of this area right there, or we could be cruel and say soft ground is loose soil, that would shift almost every pole and burial ever done into the hard ground side.
On the half the country shut down, Last I checked there were only 2 beams shut down (Ohio area is one and I can't remember the other offhand) at least until WB goes up.
That being said, If you are doing the install "by the book" they take about the same amount of time and effort to install, If you cut corners then the Dway is easier because you can cut more that with WB. As to ordering it, yes, WB is easier, WO turn around is less than 1 hour if you call them, Dway is 24 hours + (not that it matters for us, we are scheduled out 3 - 14 days most of the time anyway).
Anyway, the reasons WB is superior in my opinion are:
(1) Tech Support is in america, Repeat, Repeat...
(2) Ping times are lower on a properly working system (600ms on average for WB, 900ms average for Dway depending on the sat and time of day)
(3) WB gives you consistant speeds, Dway may depending on the Sat and time of day.
(4) Cheaper equipment/Install costs, $299 for WB with free standard install (normally $179, Total $478 Normally), Dway is $400 (That is including a $100 rebate and $100 Instant Savings, Normal Cost is $600, Upfront is $500 at the moment)
(5) Personal opinion, I have DSL at home, I can live with WB if I had to, I couldn't with Dway, it is that simple
Thats what I can come up with off the top of my head.
WTT
P.S. I'll give a point back to Dway for offering better plans than WB at the moment (I will also state that WB is concentrated on Home/Home office at the moment), And another point for having a bunch of different sats up there to point at (of course the 1-2 hours to get it recomissioned isn't mentioned but hey ).
aWTT0001 said:Been a while since I checked on beams shut down, still not half the country but 6 is more than the 2 I had heard last. Your point
Dway doesn't inspect jobs, half the jobs I have done service calls on for other installers were not grounded, dishes were not solidly mounted, sloppy cable runs, etc. WB inspects jobs and they will call you back to fix them and drop you if you don't (We've had it happen to at least 2 companies/installers in this area alone). My comment still stands. As to the crosspol, if the pole is level and you set the skew on the dish to the area it needs to be in and peak it out with the birdog or any other decent meter, you will pass as is 90% of the time (and by pass I mean solid pass, nothing low). The other 10% of the time it should take less than 10 min. using the OPI. Even on this one.
As I said, WO time doesn't matter. Customer could care less.
1. Already covered in last post
2. Matters why??? We were talking about end user performance.
3. See 2
4. Last Post
5. Last Post
6. Last I checked, WB 5, Hughes 3?, WB has them in Riverside CA, Cheyenne, WY, Laredo, TX, Syracuse, NY, and Winnipeg, Canada
7. Matters why??? EU performance again
8. Maybe but clarification, WB covers the whole US although there are some areas installers don't cover (Distance/Certification/Lack of installers in the area)
9. Agree with you here
10. I'll argue this one by stating $300 vs $600, if you can't afford the $300 up front then how will you afford $99 a month over 12 (15?) months
11. Is that why it is sooo slow?
12. WB uses Docsis (? Spelling, fairly common standard I would think (cable)) Who is using the more compatable protocal?
13. That may be the official stance but I can tell you that we are doing service calls for people 8 - 12 months later that WB is still covering. Still, Dway wins this one.
14. Wrong comparison, correct comparison would be out of warranty to out of warranty, WB = Standard Service Call ($59 - $99 depending on distance), Hnet = $59 - $99 depending on distance.
15. Yes, but if you need to download a 600 meg file, Hnet = Dial up for a long time, WB = normal speeds all the way through (assuming you are under your monthly limit, which you should be)
16. The 30 days applies period as far as I know, It is in the agreement, there shouldn't be any dealers that won't honor it, if there are then you should be talking to WB. As for the charge to come take it down, Gas and time to run out the 50 - 100 miles, yes, someone better be paying for it.
17. I would agree with this one but for normal usage 25mb is plenty (my verizon account is 10mb and I havn't had a problem yet), If it is really an issue i'll send you a gmail invite
18. Wrong #s, WBs pro pak is 17Gb a month, Select is 12Gb, Value is 7.5Gb, That being said see point 15 for the main point, Hughes is 8 hours or 4 hours, in point 15 you state 8, here you state 4???. Minor detail so don't worry about it too much, bottom line is that if you spread your useage out, neither fap should matter, Hughes has more theoretical usage, but if you need that 600mb file now, WB wins
19. Covered in the last post, WB is concentrated on home usage, In general, downtime is less than 45min (15 in reality), if it is that mission critical, spend more and go with a small office or enterprise system.
20. As of right now that is correct, WB is planning on it in the future (WB1?)
21. From what I hear, neither is great.
22. Reality check, until WB came out they had canned it and were going all TV, Now they need it to compete, amazing
All that really did was point out minor details, Again, back to my original point, Overall, I can live with WB, Not Hnet, We make more money selling Hnet, but we sell a ton more WB. We have 150+ WB customers, as of last check 4 canceled after they were installed (1 was that the customers wife didn't like the dish no matter where it was and pulled it down a day later, another canceled 2 days after it was put in because Vonage wasn't working, reactivated 2 weeks later and finally canceled 4 months down the road due to money problems, another because he couldn't deal with the lag of satellite (was expecting cable type speeds), and the last because they only ordered it for a 7 day festival). Pretty good stats if you ask me.
WTT
P.S. I have only had one transponder change take less than 1 hour total (from the time I called on the phone to the time the system runs through the final registration) and that was done in 15min total, Every other time it has been at least 15 - 30 mins on the phone, 30 min to 1 hour for the noc to get it set and another 10 to run through the registration again. The last 2 times I had to do it (about 1 month ago and about a week before that) It took 2 hours (given, they changed satellites the day before) and 1 hour 15 mins. If it generally takes less for you, awesome, maybe it is just my luck
WTT0001 said:Been a while since I checked on beams shut down, still not half the country but 6 is more than the 2 I had heard last. Your point
Dway doesn't inspect jobs, half the jobs I have done service calls on for other installers were not grounded, dishes were not solidly mounted, sloppy cable runs, etc. WB inspects jobs and they will call you back to fix them and drop you if you don't (We've had it happen to at least 2 companies/installers in this area alone). My comment still stands. As to the crosspol, if the pole is level and you set the skew on the dish to the area it needs to be in and peak it out with the birdog or any other decent meter, you will pass as is 90% of the time (and by pass I mean solid pass, nothing low). The other 10% of the time it should take less than 10 min. using the OPI. Even on this one.
As I said, WO time doesn't matter. Customer could care less.
1. Already covered in last post
2. Matters why??? We were talking about end user performance.
3. See 2
4. Last Post
5. Last Post
6. Last I checked, WB 5, Hughes 3?, WB has them in Riverside CA, Cheyenne, WY, Laredo, TX, Syracuse, NY, and Winnipeg, Canada
7. Matters why??? EU performance again
8. Maybe but clarification, WB covers the whole US although there are some areas installers don't cover (Distance/Certification/Lack of installers in the area)
9. Agree with you here
10. I'll argue this one by stating $300 vs $600, if you can't afford the $300 up front then how will you afford $99 a month over 12 (15?) months
11. Is that why it is sooo slow?
12. WB uses Docsis (? Spelling, fairly common standard I would think (cable)) Who is using the more compatable protocal?
13. That may be the official stance but I can tell you that we are doing service calls for people 8 - 12 months later that WB is still covering. Still, Dway wins this one.
14. Wrong comparison, correct comparison would be out of warranty to out of warranty, WB = Standard Service Call ($59 - $99 depending on distance), Hnet = $59 - $99 depending on distance.
15. Yes, but if you need to download a 600 meg file, Hnet = Dial up for a long time, WB = normal speeds all the way through (assuming you are under your monthly limit, which you should be)
16. The 30 days applies period as far as I know, It is in the agreement, there shouldn't be any dealers that won't honor it, if there are then you should be talking to WB. As for the charge to come take it down, Gas and time to run out the 50 - 100 miles, yes, someone better be paying for it.
17. I would agree with this one but for normal usage 25mb is plenty (my verizon account is 10mb and I havn't had a problem yet), If it is really an issue i'll send you a gmail invite
18. Wrong #s, WBs pro pak is 17Gb a month, Select is 12Gb, Value is 7.5Gb, That being said see point 15 for the main point, Hughes is 8 hours or 4 hours, in point 15 you state 8, here you state 4???. Minor detail so don't worry about it too much, bottom line is that if you spread your useage out, neither fap should matter, Hughes has more theoretical usage, but if you need that 600mb file now, WB wins
19. Covered in the last post, WB is concentrated on home usage, In general, downtime is less than 45min (15 in reality), if it is that mission critical, spend more and go with a small office or enterprise system.
20. As of right now that is correct, WB is planning on it in the future (WB1?)
21. From what I hear, neither is great.
22. Reality check, until WB came out they had canned it and were going all TV, Now they need it to compete, amazing
All that really did was point out minor details, Again, back to my original point, Overall, I can live with WB, Not Hnet, We make more money selling Hnet, but we sell a ton more WB. We have 150+ WB customers, as of last check 4 canceled after they were installed (1 was that the customers wife didn't like the dish no matter where it was and pulled it down a day later, another canceled 2 days after it was put in because Vonage wasn't working, reactivated 2 weeks later and finally canceled 4 months down the road due to money problems, another because he couldn't deal with the lag of satellite (was expecting cable type speeds), and the last because they only ordered it for a 7 day festival). Pretty good stats if you ask me.
WTT
P.S. I have only had one transponder change take less than 1 hour total (from the time I called on the phone to the time the system runs through the final registration) and that was done in 15min total, Every other time it has been at least 15 - 30 mins on the phone, 30 min to 1 hour for the noc to get it set and another 10 to run through the registration again. The last 2 times I had to do it (about 1 month ago and about a week before that) It took 2 hours (given, they changed satellites the day before) and 1 hour 15 mins. If it generally takes less for you, awesome, maybe it is just my luck
hobojoe said:so shove the wb where the sun don't shine!!!!!!
hobojoe said:so it pissis me off when someone comes along and says there wb is better!
http://www.wildblue.com/company/awards.jsp said:WildBlue scored above an 80 percent satisfaction rating for over six months on BroadbandReports.com to win the gold award. Broadband Reports runs an ongoing good-bad-ugly chart to track the performance of broadband companies. The BBR Awards, introduced in February 2004, recognize companies that score well on the chart. WildBlue scored highest in "Install Coordination," "Connection Reliability," "Pre-Sales Information," and "Value for Money."
hobojoe said:they don't even handle there own customer service!
http://www.wildblue.com/company/doCareerDetailsAction.do?careerID=2 said:Position Available
Department: Customer Care
Location: Denver Tech Center
PositionType: Full-Time
Description:
Universal Customer Care Professionals will handle customer sales, service and technical support transactions via voice, email and chat channels. The Universal Customer Care Professional will serve as subject matter expert for 7 x 24 customer care operations, potentially supporting and processing all aspects of customer and partner needs and contacts related to sales, service and technical support in support of WildBlue Communications Satellite Internet Services. This position will be responsible for performing sales, service, billing and account management support, as well as, basic and advanced trouble shooting and resolving customer care and technical issues.
hobojoe said:and have been on line for only a few months!
http://www.wildblue.com/company/index.jsp said:WildBlue launched its service aboard the U.S. capacity of Telesat's Anik F2 satellite launched in July 2004. WildBlue-1, WildBlue’s second satellite, is being built by Space Systems / Loral and will launch in the future based on marketplace demand.
hobojoe said:they don't stand behind there product! one guy i talked to today said hes out of service and they wont even give him dial up or a refund!
hobojoe said:so shove the wb where the sun don't shine!!!!!!
hobojoe said:what did you do with the equipment and contract? I'm looking for a used system.
WTT0001 said:Interesting on hughes checking jobs, never heard of them checking any in this area (and i've run into enough jobs that they obviously never checked ).
chadzx11 said:Hughes checks some jobs (mostly commercial/enterprise locations)
Perfect-10 keeps me busy--not saying we run on everything they do.
Today, I will run on 6 perfect 10 residential and 1 Hughes Commercial site, between classes.
I live in Tunica MS, but have complete run of Mississippi, Arkansas, and Tennessee. I go where I want, when I want, and NO chargebacks. The only tools on my truck are a ladder and a universal tool in case I have to open an enclosure.
I learned the hard way not to inspect TJ Max's on saturday. I went on the roof and when I came back to do the inside part, they had every tom dick and jane on a register, with lines. I will say, their checkers put walmarts drones to shame, though. I thought I was gonna end up being there for an hour! I wasn't, but it was long enough to convince me to only do those M-F from now on.
chadzx11 said:Probably already have. I've seen some retarted shite out there. Can't talk specifics, though. Confidentiality agreement. I just can't believe that people will "slime in" a commercial, though.
chadzx11 said:It must have been the crescent city one (by Wolfchase Tunica & KFC), as I have already QC'd the one out by the Fitz unless there is a 3rd.
chadzx11 said:Pay is by the job. Started in June. Got fired from dish network in July (yay!!!) When I came back from nashville, I had to fill out 46 reports (which is good, my goal going up there was was to get 40 sites in 3 days), and upload 750+ photos. Wouldn't have had to do that if the high speed internet at the hotels worked as advertised (both nights I was stuck as far from the office as you can possibly get).