How do I report a problem with the Game Finder App?

[marty45714]

Hi!

Who do I contact to in order to report a problem with the Game Finder app on the Dish Hopper DVR? (Hoping the DIRT team can pass this along.)


Here is the problem I've discovered:


I have Ohio University Bobcats football in my favorites list.


They are playing a game on Friday the 23rd on ESPNU at 11AM Eastern. I can find this game when I search the program guide. This channel is included in my subscription (in case it matters).


This game does NOT make the list of NCAA Football games for Friday and does not make my favorites list.


Thought someone would want to know and try to troubleshoot the problem.


Thanks!

 

[Scott Greczkowski]

Just by posting here, there is a good chance the Game Finder team might see it (I say might because with the Holiday they might not be aound.)

I do know that the Game Finder Team normally checks in a few times here to SatelliteGuys daily.

 

[lucky86]

I was just on the phone with Dish and saw your post and I had them escalate it to the hopper team.

 

[ZachS@DISH]

I can submit a technical problem report about this. Can you send me a PM with your account information?

 

[lucky86]

I confirmed from a friend that it was escalated and they are investigating further and currently there is no ETA.

 

[marty45714]

Thanks so much, all. I appreciate it.

 

[rdale]

Games on the BTN extra channels are showing up as "not available" in the game finder app.