I have lurked this site for ages now, and this site was instrumental in helping me choose a satellite provider, but I feel I must now share my story on the horrible customer service attitude of Dish Network. I have had Dish at my apartment for over two years now, and after some initial trouble with installation of my equipment, I have enjoyed trouble free service until now. As of now I am moving out of my apartment and I have bought a house. In an effort to trim bills I decided to cancel my Dish account. During my phone call to Dish I was transferred to an account rep to handle my cancellation. I explained the situation to him and he offered me a chance to lower my existing package and keep service. I was very courteous to him but declined, stating that it was my intention to eliminate certain bills, not just lower them. After that his tone changed dramatically. He stated that they would be sending out a box to ship my receiver back and I asked if he could ship the box to my new address. There was a few seconds of silence followed by a long sigh and a very short "hold on". After being on hold for 3-4 minutes the same rep came back on the phone and took my new address. He stated very curtly "is there anything else?", and as I was answering him I stated "No, that...." and he hung up without waiting for me to finish my statement.
Roll the clock forward a week, to this morning. I stopped by my old apartment to finish packing up a few items and there was a box leaning on my door. I picked it up and it was the box for my receiver, shipped to the wrong address. I was counting my lucky stars that I even received the box as I went inside. After being inside for about 15 minutes my phone rang, I answered and it was a "customer care rep" (sic), for Dish network asking about my cancellation. I told him that the reason I canceled was that I was eliminating bills, and he asked if the account rep had offered me any discounts to stay. I told him that he did, but that I wasn't going to use any satellite service at my new home at least for a few months until I get everything squared away, again I got silence. I stayed on the line for about thirty seconds, at which point I said "hello?", and nothing. For the second time since I called to cancel, a Dish employee has hung up on me. I for one will never go back to dish again, as their customer service is absolutely appalling. I warn anybody that reads this to think twice before getting Dish.
Roll the clock forward a week, to this morning. I stopped by my old apartment to finish packing up a few items and there was a box leaning on my door. I picked it up and it was the box for my receiver, shipped to the wrong address. I was counting my lucky stars that I even received the box as I went inside. After being inside for about 15 minutes my phone rang, I answered and it was a "customer care rep" (sic), for Dish network asking about my cancellation. I told him that the reason I canceled was that I was eliminating bills, and he asked if the account rep had offered me any discounts to stay. I told him that he did, but that I wasn't going to use any satellite service at my new home at least for a few months until I get everything squared away, again I got silence. I stayed on the line for about thirty seconds, at which point I said "hello?", and nothing. For the second time since I called to cancel, a Dish employee has hung up on me. I for one will never go back to dish again, as their customer service is absolutely appalling. I warn anybody that reads this to think twice before getting Dish.
