hopper3 PIP-related crashes -- problem report tracker

[dc786sg]

This of the first of two threads about the crashes my hopper3 gets involving using side-by-side and multiview.
I pretty much gave up reporting any problems with my hopper3 crashing via the chat or by phone calls to DISH tech support. It's just that the only problem I reported that ever was fixed was our MeTV channel was on the wrong timezone after DST ended for the rest of the country (no DST in Arizona except in the Navajo reservation), and that got fixed during the chat. Multiple reports I made about crashes involving use of PIP not only seemed to have been ignored, but reporting the same problem the second or third time is met with a response that DISH tech support has never had such a problem reported before.
So I'm wondering whether DISH tech support has a problem report tracker system at all. Maybe they do, but don't give their customer service representatives access to it that the CSRs can actually use successfully.
I suppose DISH considers its bug list (problem report tracker issues list) to be proprietary, and feel they need to keep it "close to the vest". But despite many fine features of the hopper3, losing about 7 minutes of a recording because the receiver rebooted due to a bug is very frustrating, not to mention losing the ability to skip backwards on the live show.
The downward spiral of cable and satellite TV, as cable-cutters move to internet streaming, probably is going to doom any budget for fixing these bugs. Too bad it didn't happen years ago when I first reported them. So I suppose I'm just shouting my disappointment into the void, but here it is, for what it's worth.

 

[Nebugeater]

I have no idea what the root of the issue is, but for the life of me, why two thread topics?

 

[LQQK]

I use Multiview every day. It’s a high-speed train wreck. When I skip back, it freezes the picture and ultimately reboots. This happens daily; sometimes, when I return to one screen, everything goes black and reboots.

Multiview is the only reason I’m still with Dish TV, but lately, I've found that the frustration has me on the edge of canceling.

 

[dc786sg]

I have no idea what the root of the issue is, but for the life of me, why two thread topics?

Because the first of the two threads is more general than just the PIP-related problems, it asks whether DISH has any effective problem report tracker system for hopper3 software, period.

 

[Nebugeater]

Because the first of the two threads is more general than just the PIP-related problems, it asks whether DISH has any effective problem report tracker system for hopper3 software, period.

should only be one thread. period

 

[LQQK]

Here’s one I also get about once a week. You can see the blue box in the left-hand corner and a guide explaining what should be in the top right-hand corner. I had to turn everything off and turn it back on—Yada, Yada, Yada.