We got our new Dish Hopper 3 last week, after 23 years with DirecTV. The installer got everything working, and we turned him down for the sound bar since we already have one. He got the system working with the 54.0 remote and the Vizio TV.
I got a 2nd 54.0 remote online. It paired easily with the Hopper. The Vizio TV was a little more difficult, but not really bad. When I tried to pair with the Sharp sound bar, it couldn't find it. Now, my wife's remote paired easily with the sound bar, it is a Sharp/3734. My remote won't do it. I even tried to plug in the code manually and it wouldn't work. It just says that it can't find it.
Now, no matter what I do, when I push the "Home" button, it goes to "Menu". It is supposed to go there on the 2nd push, not the 1st. The 2nd push takes it to the diag screen. But in "Menu" mode, I go to "Settings", then "Remote control". It blinks a message in about 1/10th of a second and then just hangs on an empty screen. After about 20 times, I caught that the message says "Please wait...looking for remote control data". It never gets past that point. I push the "Back" button to escape from that window. It won't even go back to the TV section, not that I need to, but it wasn't an issue before.
I have reset the Hopper 3 twice. I have done the "push SAT until all 3 lights come on and then press and hold DVR/Guide until it beeps 3 times". Holding Home and Guide does the same thing, BTW. Then press the "Sys info" button on the Hopper, then the SAT button and it beeps the ascending beep. No help!
I have left the batteries out for 15 minutes while pushing the power button and it didn't help.
I have unpaired it manually in the Diagnostic window. I have actually used it to unpair itself, pushed SAT, and it repaired!
On the Diag page, the remote name changes periodically. The Model is "Unknown". The Hardware and Firmware boxes are blank. The battery is Good at 6 bars.
I went through the whole procedure with the nice people on the Dish Facebook page. They were awesome! The final result was when they gave me the phone number for Dish support. I have been trying to call them for the last 3 days! Their website AND phone system are down!
The remote is identical to the original (my wife's) except that the microphone button on hers is colored and mine is all white.
If I can push the "Menu" button and it actually goes to the menu, I can go further into remote.
I know this is a long shot, but does anyone have any idea what to try, other than just waiting for them to get their equipment back online?
I got a 2nd 54.0 remote online. It paired easily with the Hopper. The Vizio TV was a little more difficult, but not really bad. When I tried to pair with the Sharp sound bar, it couldn't find it. Now, my wife's remote paired easily with the sound bar, it is a Sharp/3734. My remote won't do it. I even tried to plug in the code manually and it wouldn't work. It just says that it can't find it.
Now, no matter what I do, when I push the "Home" button, it goes to "Menu". It is supposed to go there on the 2nd push, not the 1st. The 2nd push takes it to the diag screen. But in "Menu" mode, I go to "Settings", then "Remote control". It blinks a message in about 1/10th of a second and then just hangs on an empty screen. After about 20 times, I caught that the message says "Please wait...looking for remote control data". It never gets past that point. I push the "Back" button to escape from that window. It won't even go back to the TV section, not that I need to, but it wasn't an issue before.
I have reset the Hopper 3 twice. I have done the "push SAT until all 3 lights come on and then press and hold DVR/Guide until it beeps 3 times". Holding Home and Guide does the same thing, BTW. Then press the "Sys info" button on the Hopper, then the SAT button and it beeps the ascending beep. No help!
I have left the batteries out for 15 minutes while pushing the power button and it didn't help.
I have unpaired it manually in the Diagnostic window. I have actually used it to unpair itself, pushed SAT, and it repaired!
On the Diag page, the remote name changes periodically. The Model is "Unknown". The Hardware and Firmware boxes are blank. The battery is Good at 6 bars.
I went through the whole procedure with the nice people on the Dish Facebook page. They were awesome! The final result was when they gave me the phone number for Dish support. I have been trying to call them for the last 3 days! Their website AND phone system are down!
The remote is identical to the original (my wife's) except that the microphone button on hers is colored and mine is all white.
If I can push the "Menu" button and it actually goes to the menu, I can go further into remote.
I know this is a long shot, but does anyone have any idea what to try, other than just waiting for them to get their equipment back online?