Helping a friend out with new install

[comfortably_numb]

My friend just moved to the area and I'm helping her get set up with Dish. Ultimately she wants the Welcome Pack + Hopper Duo, but we all know Dish won't do a new install for just Welcome Pack.

So, I sat down with her and we went through setting up a completely new work order, credit check, etc.

We went with the bare minimum (AT120 + Hopper Duo) and service is set to be installed on Tuesday.

Can we call up the very next day and switch to Welcome Pack? She understands she'll lose her auto pay discount and the Hopper Duo DVR fee discount.

If my math is correct, after changing packages, it should be $22.99 package price + $10 Hopper Duo DVR fee + tax, correct?

 

[comfortably_numb]

Nobody?!

 

[boba]

You know the system well enough just do a chat and print it out.

 

[comfortably_numb]

You know the system well enough just do a chat and print it out.

The question is about whether it is possible and whether my math is correct, not about whether or not I am able to do a Chat with Dish.

 

[Bobby]

With regard to Welcome Pack, yes, you can call the next day and change to the Welcome Pack from the original tier...

 

[comfortably_numb]

With regard to Welcome Pack, yes, you can call the next day and change to the Welcome Pack from the original tier...

Thank you! That was helpful.

 

[Bobby]

I've actually seen it said that you can do the change the same day, sometimes on the original call. But for the difference in cost, next day works well...

 

[comfortably_numb]

I've actually seen it said that you can do the change the same day, sometimes on the original call. But for the difference in cost, next day works well...

Will be interesting to see if they still send her the 2 free Echo Dots that are on the work order..

 

[pattykay]

Will be interesting to see if they still send her the 2 free Echo Dots that are on the work order..

I was going to recommend changing to Welcome Pack the same day, but after seeing this, it might be worth it to wait until after she receives the 2 free Echo Dots.