Do no tpay the $300 ...YOu aon't owe the money. And the person at UPS is trying to skate on this. Contact UPS corporate HQ. It is not your faul tthat UPS screwed up Theyare tryin got put this on you by telling you that there's no record of the shipment. That's Bullsh!t. UPS keeps records of every package they ship. Their reputation for reliability rides on them being responsible for other people's proerty once that customer puts their property into the hand saof UPS. Don't meeekly go inot the night. Fight for what is right. I would leave no stone unturned on this If I were you. I would go back to that place where you lef that box to ship and let them know if they didnp;t come up wiht a shipping recoed that I would make them my personal cause. Threaten them with the BBB and the local media. Dont pay that money.
Do not go quietly into the night? What's that from.... I remember! Independance Day the movie! The one with the cheezy aliens...
Let's dispel some rumors. First, DISH uses SEVERAL batches of what have already been established as ARS labels. If the customer doesn't know where the label was originally sent from, the prefix (reference number) can't be determined. The number determined where it came from, and where it's going when used. Quite literally tens of thousands of labels are issued each day.
Next myth... DISH does keep tracking numbers on file that are sent with replacements, ON RA'S ONLY! (This would be Claude's scenario.) Empty box labels aren't tracked, despite popular belief. Why? Because they're empty boxes, and customers are expected to keep track of what they're financially liable for. The majority of empty boxes aren't used or are destroyed in transit. DISH doesn't and couldn't track all of the paper numbers that are issued but never used (used ones are traceable.)
Next... DISH absolutely can hold him financially liable. And will. Don't believe me, test it.
As far as UPS keeping track, ARS labels are explicitly created to return items free of charge from customers to DISH. There are no "records" because in order for the system to work the labels must default to a DISH location and account. Essentially, what's in the box has no relation to the label. The UPS chain of custody argument...yeah, you try that. You'll get far. He's right in that no scan is required with ARS labels. If UPS says they don't have it, you're hosed with them. ARS labels aren't conventional tracking numbers (that's right Dishcomm...) There are no records, it's a glorified one-way sticker, kind of like the year sticker by itself on your license plate. If lost or misplaced, everyone knows the sticker belongs to the DMV, but noone will know it also belongs to you.
BBB and local media doesn't scare multi-billion dollar companies children. The options he'll get are simple. Supply a tracking number that can be verified as delivered, or pay up. Don't pay, and by the time he files for arbitration (nifty contract disclosure, read it sometime,) his credit will be put through the shredder. Again, don't believe me, try it.
Bill is correct about the receiver listings in the My Account details. But if it's removed from there, you don't even need to bother calling, you won't get charged as it's already in the system.
I'll never understand why people think they can not keep records and hold others liable for their errors... But then with some of these posts... it shouldn't surprise me. As for WH5916, DISH doesn't issue "one-time credits" because each instance related to shipping, is in the hundreds of dollars, not pocket change. How many companies do you know that say "Oh, I'm sorry to hear that. Here, let me eat $500.00 because you didn't write it down." AT&T...maybe. But even then not all the time.
