HD Platinum/US???

[old corps]

Sorry if this is old but I've never seen a definitive answer.........

Do current HD Gold customers get Platinum added for free by calling/chatting or not? I see the info posted for PR but I've not seen it for customers in the U.S. If I missed it/can't find it please forgive me.

Thanks!

Ed

 

[old corps]

Alright, I apologize. I guess I sorta found the answer.Looks like the answer is yes but at the risk of losing my bundle discounts. I had/have DVR Advantage 200 with 250 pack, HD Gold, HBO and .01 Max. Don't know if I wanna gamble on my bill going up.

Ed

 

[STL]

Do you have to call, or can you just go online and drop HD package as well as the Platinum package then right afterwards (or after that takes effect) added the new HD + Platinum package?

 

[thedamaja]

Do you have to call, or can you just go online and drop HD package as well as the Platinum package then right afterwards (or after that takes effect) added the new HD + Platinum package?

I did a chat to switch to HD + Platinum for $10.00

My online account was only showing Gold HD and Platinum HD as 2 separate options. Once the CSR switched it the new package showed as one line item.

 

[jpw711]

well, since my last message got messed up, I just did the chat and got this:

Please wait while we find a representative to assist you...
You have been connected to (03) Catherine B.
(03) Catherine B: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
(03) Catherine B: Thank you for your patience.
Joe Wheeler: no problem
(03) Catherine B: I'll be glad to assist you with this.
(03) Catherine B: For account security purposes, can I please verify the full name and address with zip code that is on the account?
Joe Wheeler: "verification here"
Joe Wheeler: I have two po boxes, so that may not be the right one
(03) Catherine B: Thank you for verification.
Joe Wheeler: your welcome
(03) Catherine B: I se that you already subscribe to Platinum HD pack, the promotion you are referring is for the customers who currently are not subscribe.
Joe Wheeler: so if I unsubscribe, I can resubscribe and get it for free?
(03) Catherine B: You can only get free Platinum if you never subscribe to it.
Joe Wheeler: ok, thanks for your information, have a nice day.
(03) Catherine B: You're very welcome.
Currently experiencing network delays, one moment please....
(03) Catherine B: As you have been a wonderful customer of Dish Network for a long time, you can enroll in HBO and Showtime free for 3 months promotion either by signing auto-pay with Paperless billing option or you need to have e-mail address updated on the account.
Network connection re-established.
(03) Catherine B: I see that your account is already setup under Autopay.
(03) Catherine B: Shall I enroll you into this promotion?
Joe Wheeler: No thanks, other people are reporting that you can unsubscribe and resubscribe to platinum, so I'll pass
Joe Wheeler: thanks anyway!
(03) Catherine B: You're very welcome.
(03) Catherine B: Thank you for being a DISH Network customer, have a great day.
Thank you for visiting Dish Network. You may now close this window.
Your session has ended. You may now close this window.

So either I'm confused, or they are. I'm betting on them. I'll try again later

 

[jpw711]

Maybe I made the mistake of saying I wanted platinum for free instead of I want gold and platinum for $10?

 

[Jim S.]

Is the online ordering page not working for you? The best way is to avoid dealing with people.

 

[jevans64]

The only thing I did was log onto my account, clicked on Add/Change Programming, unchecked the options for HD Gold and HD Platinum, then clicked Review and Order. Click the Back button and you will see the HD + Platinum option for $10. I had the AT250 package but decided to just upgrade to the AEP since Sho and HBO are free for three months. I dropped AEP about 6 months ago and decided to re-sub again.

I can confirm that my bill went down by the $10 before I did the AEP upgrade. After the AEP upgrade from AT250+HD Gold+HD Plat my bill only went up $5.

 

[jpw711]

Is the online ordering page not working for you? The best way is to avoid dealing with people.

I hear you, I just tried it again and got this:


Please wait while we find a representative to assist you...
You have been connected to (03) Hepsibah T..
(03) Hepsibah T.: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
(03) Hepsibah T.: Your patience is greatly appreciated.
(03) Hepsibah T.: I was unable to access your account with the phone number you have provided. Can you please provide a different telephone number or the 16 digit account number listed on your Dish Network bill statement?
Joe Wheeler: phone number is
(03) Hepsibah T.: Thank you.
(03) Hepsibah T. has left the session.
Your agent is experiencing technical difficulties. Please stand by while we re-establish contact or find a new agent...
You have been connected to (03) Hepsibah T..
(03) Hepsibah T.: I apologize for any inconvenience.
Joe Wheeler: no problem
(03) Hepsibah T.: Thank you.
(03) Hepsibah T.: May I know what package would you like to add?
Joe Wheeler: I currently have HD Gold and HD Platinum for a total of $20. I understand that dishnetwork has now combined these two for a total of only $10 and would like to change to that
(03) Hepsibah T.: I am sorry, that is for new customers.
Joe Wheeler: Are you Certain? I have seen on several internet boards this is for all customers.
(03) Hepsibah T.: I wish I could add Platinum HD for free. However, that is only for the new customers.
Joe Wheeler: ok, thanks for your help, have a nice day!

Almost every time I talk to anybody at this co, my blood pressure goes up. I'll try the online ordering route and see what happens

 

[jpw711]

The only thing I did was log onto my account, clicked on Add/Change Programming, unchecked the options for HD Gold and HD Platinum, then clicked Review and Order. Click the Back button and you will see the HD + Platinum option for $10. I had the AT250 package but decided to just upgrade to the AEP since Sho and HBO are free for three months. I dropped AEP about 6 months ago and decided to re-sub again.

I can confirm that my bill went down by the $10 before I did the AEP upgrade. After the AEP upgrade from AT250+HD Gold+HD Plat my bill only went up $5.

I tried that, when I hit the back, I saw platinum was still an additional $10. One thing that may matter, I see that you are referring to AT250, I have classic gold 250 with gold HD and Platinum added on. Is AT250 and classic gold 250 the same thing, or does the offer only apply with at250?

I should just drop Plat completely but my wife likes a couple of the channels.

 

[wetz73]

That's what I did, jevans, to add Platinum at no charge. Unclicked Gold and hit Review and Order. Once I did that, it flashed up a screen saying that it would disable HD and add a $5 per month charge for having an HD receiver with no HD programming. I had to click on the HD programming again, but this time it said HD + Platinum. Bill stayed exactly the same but now have Platinum.

 

[jpw711]

I see the error in my ways, I didn't get the gold part of the hd programming taken off, I just did that, and it popped up hd +plat = $10. It also changed from classic hd sliver with another entry for gold (57+10) to classic hd gold for 67. So I got it, if everything goes right on DN's end (I've had the computer screw things up before too)

Thanks for your Help!

Joe