I was helping my dad get set with the free HD for life promotion by doing the 24-month commitment. I went online on his account to do so, and saw that he was listed as having HD platinum for $10/month and already being signed up for HD free for life. I removed the platinum pack, and it still shows him as being signed up for HD free for life, even though I didn't select a 24-month commitment or to pay $100. Is this normal?