hello i tried to get the firm update i used my cable modem i went to update firm and i clicked check update the screen went black i did not have a movie in player i dont know if i had a conection all i know is i turned unit off when i put movie in player there is no picture my player worked fine before i tried to update it i did read the book it says if u try to update if u have the right firm it will not update when i did it my screen went blank i turned unit off it says in book if u turn unit off when u are updateing firm it will mess with player is that what happened to my player what can i do i have had player for 3 weeks when u are updateing player what does it say on screen