Having intermittent issues reaching the site.

[primestar31]

This started last week Friday, around 7pm~ or so. I suddenly couldn't get to the site, and just got the default Google "it's taking too long to respond" page. I did a /flushdns, changed to a public dns on my router, changed to another browser, cleared cookies, rebooted, nothing worked. I finally contacted Charter/Spectrum, and they told me that "there's a server in-between me and satelliteguys.us, that's stopping them from getting through to you. You just need to wait a few days and it'll clear up by itself". It finally started working again all by itself more than 24 hours later. Now, it's gone down again a few times every day since then. It just worked again right now so I'm posting this. Here is a TRACERT if it'll help you.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\M>tracert 192.124.249.5

Tracing route to cloudproxy10005.sucuri.net [192.124.249.5]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 10 ms 10 ms 10 ms dtr01bycymi-tge-0-2-0-1.bycy.mi.charter.com [96.
34.40.113]
4 10 ms 10 ms 10 ms crr01sgnwmi-bue-428.sgnw.mi.charter.com [96.34.3
5.6]
5 12 ms 16 ms 15 ms bbr01sgnwmi-bue-1.sgnw.mi.charter.com [96.34.2.5
6]
6 30 ms 23 ms 14 ms bbr01aldlmi-bue-5.aldl.mi.charter.com [96.34.0.5
4]
7 29 ms 30 ms 31 ms bbr01chcgil-bue-805.chcg.il.charter.com [96.34.0
.139]
8 26 ms 25 ms 27 ms chi-b21-link.telia.net [62.115.14.41]
9 27 ms 27 ms 29 ms gtt-ic-333142-chi-b21.c.telia.net [213.248.88.10
3]
10 50 ms 51 ms 50 ms xe-2-0-1.cr0-dal2.ip4.gtt.net [141.136.107.74]
11 49 ms 50 ms 49 ms ip4.gtt.net [173.205.46.98]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * 51 ms cloudproxy10005.sucuri.net [192.124.249.5]

Trace complete.

C:\Users\M>

When it chokes, it's ALWAYS right after the 11th iteration, ip4.gtt.net. It typically times out completely, and can't get to the cloudproxy10005.sucuri.net (192.124.249.5)

So, I typed that ip address 192.124.249.5 into my browser, and here's what I got:

Sucuri Website Firewall - Not Configured
The site you are visiting is using Sucuri Website Firewall. And for some reason it is not configured properly. If you are the site owner, please open a ticket here asap for us to look at it for you: Sucuri - Login. If you visiting the site please try again in a few minutes.

Error Details:
Your IP: 71.89.180.67
URL: 192.124.249.5/
Your Browser: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
Time: Sat Sep 15 22:24:08 2018
Server ID: 12005

 

[KE4EST]

Thanks for all the detailed info Mike.
Scott Greczkowski

 

[JSheridan]

That's happened to me before and the only way I could get in was to get a new IP address. It hasn't happened in a few months but it's happened on and off several times over the years. There's some of my posts about it here somewhere.

 

[waylew]

Been more or less doing the thing to me the last week or so.Be half way thru the forums Securi blocks my address and nothing.Close out,reboot router,log back in and just like nothing happened.

 

[Scott Greczkowski]

Sucuri had problems the other night. And it looks like they moved us to a new server.


Sent from my iPhone using the SatelliteGuys app!

 

[Tampa8]

I have this problem sometimes when I see others post about it too but this time I have had no problem getting in for quite some time.

 

[primestar31]

Tonight, this issue has come back. Intermittently, I can't get to the site when doing a refresh, and a Tracert gets wiped out before getting to the cloudproxy

Here's a good tracert from a moment ago:


C:\Users\M>tracert 192.124.249.5

Tracing route to cloudproxy10005.sucuri.net [192.124.249.5]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 10 ms 9 ms 9 ms dtr01bycymi-tge-0-2-0-1.bycy.mi.charter.com [96.
34.40.113]
4 11 ms 13 ms 10 ms crr01sgnwmi-bue-428.sgnw.mi.charter.com [96.34.3
5.6]
5 12 ms 16 ms 13 ms bbr01sgnwmi-bue-1.sgnw.mi.charter.com [96.34.2.5
6]
6 15 ms 31 ms 15 ms bbr01aldlmi-bue-5.aldl.mi.charter.com [96.34.0.5
4]
7 30 ms 33 ms 29 ms bbr01chcgil-bue-805.chcg.il.charter.com [96.34.0
.139]
8 27 ms 26 ms 34 ms chi-b21-link.telia.net [62.115.14.41]
9 27 ms 28 ms 31 ms gtt-ic-333142-chi-b21.c.telia.net [213.248.88.10
3]
10 56 ms 55 ms 55 ms xe-7-3-0.cr0-dal2.ip4.gtt.net [141.136.111.1]
11 49 ms 49 ms 50 ms ip4.gtt.net [173.205.46.98]
12 153 ms 50 ms 167 ms cloudproxy10005.sucuri.net [192.124.249.5]

Trace complete.

C:\Users\M>

A bad Tracert fails right after line 11, and before 12 which is Satguys cloudproxy

 

[waylew]

Yep,it just threw me out in the middle of the fta forum.Rebooted router,new IP addy and logged back in.

 

[waylew]

Okay,2 days in a row had to reboot router/modem to get new IP addy while in the middle of reading the forums.

 

[primestar31]

Okay,2 days in a row had to reboot router/modem to get new IP addy while in the middle of reading the forums.

Yeah, this week the problem happened again to me a few times.

 

[phlatwound]

Yeah, this week the problem happened again to me a few times.

Me too. Working well this morning though.

 

[waylew]

And now 3 in a row

 

[primestar31]

And now 3 in a row

When it happens, go out to a Command Prompt, and type this in. Mine always fails just before the "Sucuri" line at the bottom, when it's acting up. This ip address is Satguys: tracert 192.124.249.5

 

[Scott Greczkowski]

Sucuri is the firewall.

If you get me the IP address and exact time you are having issues I can send it to them and see whats happening and why you are being blocked.

Its not something we control ourselves.

 

[primestar31]

Sucuri is the firewall.

If you get me the IP address and exact time you are having issues I can send it to them and see whats happening and why you are being blocked.

Its not something we control ourselves.

Scott, not sure how far back they can check, but my very FIRST post in this thread has my IP address and time stamp from the Tracert I ran at the time back in September when it was acting up for me for almost two weeks. It's happened since then, but not as badly, or for as long a stretch of time period as it did then.

 

[Scott Greczkowski]

They go back 72 hours.


Sent from my iPhone using SatelliteGuys

 

[waylew]

And #5,with tracert.

 

[primestar31]

And #5,with tracert.

I think Scott will also need your ip address. Not the internal 192.168 one, but the external one from your ISP that's presently on your router.

 

[Tampa8]

Sucuri is the firewall.

If you get me the IP address and exact time you are having issues I can send it to them and see whats happening and why you are being blocked.

Its not something we control ourselves.

Just tell him you are blocking him, that would be much more fun.

 

[waylew]

The current one 108.12.51.47 isn't the one I ran the trace with,had to get a new one to get back in here,no idea what the previous one was.And likely will be different tomorrow.