About a year ago I received a voice-mail from Dish asking about what Dish receivers I had. Thinking it was a marketing call I didn't call back. A few weeks later my wife calls and says the TV doesn't work. I think it's the DVR going bad (again) so I tell her I'll take care of it after work. When I get home I notice the screen says to call (888) 309-0370 to get reconnected. I called, they asked about an old SD receiver that was on my account but I wasn't using. I told them it was in a closet and I didn't use it and they could have it back if necessary. The CSR said they would cancel service to that receiver and I was told that 'for my protection' my account was being reclassified as a 'Special Account' and that from now on I would have to call a different number for tech support. That new number, by the way is not 24-hour support. I asked why this was necessary and was told it was standard procedure but not to worry and that I would still get the very best satellite service available. Just without 24 hours tech support. Great.
Six months later I call for another failed 622 but unfortunately it was after the 'special' tech support was closed for the day. I immediately called customer support at the regular 24-hour number and was told my account was classified as 'special' and she could do nothing for me. The next day I called the special number and talked to a CSR that could not explain why I was still a 'special account'. He said that because I had an old receiver way back when and didn't call back to verify that I still had it that there was a chance someone was using the sim card in the unit and stealing satellite service. That sort of made sense. But how is this still a problem if that receiver has been cancelled and why am I STILL on the list? The CSR said he had never seen a 'special account' stay 'special' for more than a week or so and this oversight would probably be corrected automatically.
So today (nine months later) I call again because our third 622 has gone bad and I find that I am STILLon their terror watch list. Today's CSR said once you're special you never go back. He even chuckled when he said it. I asked for more of an explanation but he could not give me any more information and wished me a good day.
So my question to all of you is: has this happened to anyone else? I just refinanced my house so I know my credit is pretty great, I've always paid my Dish bill on time, I can't think of any reason for this nonsense. What exactly is Dish doing here?
Six months later I call for another failed 622 but unfortunately it was after the 'special' tech support was closed for the day. I immediately called customer support at the regular 24-hour number and was told my account was classified as 'special' and she could do nothing for me. The next day I called the special number and talked to a CSR that could not explain why I was still a 'special account'. He said that because I had an old receiver way back when and didn't call back to verify that I still had it that there was a chance someone was using the sim card in the unit and stealing satellite service. That sort of made sense. But how is this still a problem if that receiver has been cancelled and why am I STILL on the list? The CSR said he had never seen a 'special account' stay 'special' for more than a week or so and this oversight would probably be corrected automatically.
So today (nine months later) I call again because our third 622 has gone bad and I find that I am STILLon their terror watch list. Today's CSR said once you're special you never go back. He even chuckled when he said it. I asked for more of an explanation but he could not give me any more information and wished me a good day.
So my question to all of you is: has this happened to anyone else? I just refinanced my house so I know my credit is pretty great, I've always paid my Dish bill on time, I can't think of any reason for this nonsense. What exactly is Dish doing here?
