Help! I have a very upset wife and two kids!
My two young children always watch the PBS kids programming the National PBS channel offers that our local PBS station does not.
Until 2 weekends ago, I still subscribed to, and could view the National PBS channel (Dish network channel 249). We have had this channed for almost 8 years, and as I understand, were grandfathered to continue to receive it even after Baltimore locals became available to us. Two weeks ago, I "Dished-Up" two receivers, and changed my programming to the DVR Advantage package with HD and the AT250 bonus pack. While attempting to make the account changes, the original CSR made a mess of our programming choices and DVR fees including cancelling our National PBS channel.
Once I discovered the programming and account mess by viewing my account online, I called another CSR who managed to set everything correctly, but could not re-activate the National PBS.
I next contacted ceo@dishnetwork and attempted to have dish reverse their error in de-activating the channel on my account. Instead, the ceo staff person contacted their waiver department and then told me I didn't qualify for the channel since there was a local PBS offerred in my market. I stated I did not want to "re-qualify" for the channel. I just wanted Dish to reverse their error in deleting it. I always understood that I would lose grandfathered status if I cancelled the channel, but not if Dish accidentally turned it off. She said that I should have lost the national channel at the time locals became available. She said the grandfathering didn't apply. Does anyone know if this is correct? Is there anyone out there that is still receiving this channel? Is there any online documentation to support the grandfathered receipt of this channel?
- Paul
My two young children always watch the PBS kids programming the National PBS channel offers that our local PBS station does not.
Until 2 weekends ago, I still subscribed to, and could view the National PBS channel (Dish network channel 249). We have had this channed for almost 8 years, and as I understand, were grandfathered to continue to receive it even after Baltimore locals became available to us. Two weeks ago, I "Dished-Up" two receivers, and changed my programming to the DVR Advantage package with HD and the AT250 bonus pack. While attempting to make the account changes, the original CSR made a mess of our programming choices and DVR fees including cancelling our National PBS channel.
Once I discovered the programming and account mess by viewing my account online, I called another CSR who managed to set everything correctly, but could not re-activate the National PBS.
I next contacted ceo@dishnetwork and attempted to have dish reverse their error in de-activating the channel on my account. Instead, the ceo staff person contacted their waiver department and then told me I didn't qualify for the channel since there was a local PBS offerred in my market. I stated I did not want to "re-qualify" for the channel. I just wanted Dish to reverse their error in deleting it. I always understood that I would lose grandfathered status if I cancelled the channel, but not if Dish accidentally turned it off. She said that I should have lost the national channel at the time locals became available. She said the grandfathering didn't apply. Does anyone know if this is correct? Is there anyone out there that is still receiving this channel? Is there any online documentation to support the grandfathered receipt of this channel?
- Paul
