Got the "problem with your signal" call

[dare2be]

Didn't recognize the number so sent to voicemail. It was Dish saying my receiver is reporting problems with signal strength, and sure enough when I checked, my signal on all 3 EA sats are in the 30s, when they used to be in the 50s.

Going to assume it's an LNB drift issue and not an alignment issue, as all 3 sats are experiencing similar drops in signal level. Not going to pull the trigger yet on an appointment as I've "moved" and NHL playoffs start tonight. Don't want to miss any games having to "move" back long enough to have the service call.

 

[DishSubLA]

And this is a great service to subs: Get to signal problems before customers leave for competitors. Now there are few other things Dish could do to keep people from leaving.

 

[MikeD-C05]

Probably the Audit Police are the ones making those calls.

 

[ChadT41]

Probably the Audit Police are the ones making those calls.

That department has been around for a very long time. That is why it's good to have it connected to internet, it sends reports. The audit police, if still around, are a completely different level.

 

[SloppyWindchime]

Yeah if your Hopper is connected to the Internet then the Tech should be sending the receiver status at the end of each install/service call. You might receive phone calls about setting up service appointments in regards to your signal when it reaches critical levels. The Hopper actually sends out SOS or Distress signals when this happens and that is what triggers those phone calls. The majority of Service appointments I responded to ended up being 1 of 3 things. #1 was movement in Dish, either by weather or roof work. #2 was LNB Drift. The third was a mixture of Customer interference messing with the dish/equipment or system malfunction

 

[dare2be]

I noticed the drip loop had come undone up near the dish, so it's possible to be water intrusion in the line as opposed to LNB drift as I first suspected. In a few weeks I'll set up the appt. and know for sure.

 

[Claude Greiner]

If it was water in the line you would either have a good signal or no signal at all.

I doubt it's an LNB drift issue. Just needs to be realigned.

 

[tobsandmags]

They called us a couple of months ago. The LNB wasn't installed quit right back in 2012 and slipped loose over time. Nice service. Didn't take long. The guy was really good.


Sent from my iPad using Tapatalk

 

[mwdxer1]

I did not know that Dish monitors the signal strength. I will check the alignment on my dish this Summer after the storms this past Winter. I generally always do, but rarely do I have to adjust them, as years ago I added a brace to the 1000.2 LNB cluster as it will flop back and forth in high winds with the heavy weight of the LNB cluster. It also keep the dish more ridged.

 

[edisonprime]

If it was water in the line you would either have a good signal or no signal at all.

I doubt it's an LNB drift issue. Just needs to be realigned.

Maybe you can get a service call from an authorized third-party dealer? They usually don't care if you're "moved".

 

[Claude Greiner]

Maybe you can get a service call from an authorized third-party dealer? They usually don't care if you're "moved".

Retailers don't care as long as they get paid for the service call.

Generally I charge $65 on a re-alignment plus extra if I have to drive a long ways away.

 

[navychop]

Years ago, I got such a call and was not noticing any problems. But the numbers indicated failing, and they did a replacement.

 

[dare2be]

Years ago, I got such a call and was not noticing any problems. But the numbers indicated failing, and they did a replacement.

Yep, that's the boat I'm in now. I'll set up the appt when it's convenient for me.