Sorry for digging up an old post but I just got a call last night telling me if I didn't have a tracking number from 2 years ago that I would be sent to collections. I yelled and screamed at the guy on how he expected me to have such an item and told him to get bent and that I demanded proof that they had tried contacting me. I hung up and luckily found the tracking number called them back and the same guy who called me answered. Do they only have one guy working the phones over there? He seemed bummed that I had the tracking number, no money for FyreTV!!