first of all i have been waiting patiently for my voom installation...well maybe i did get upset a little! i will give them the benefit of the doubt cause i reallt want this service.i was supposed to be hooked up this wed. morning but a computer glitch messed that up. seems they can't find an installer close to my area...central illinois...go illini #1. they called today and will send someone out of st.louis, 90 miles away. they said they will also be bringing along some trainees to learn the installation process. hopefully i will be vooming next wed. say a prayer for me!