Finding out info on your D*commitment

[Logic 7]

D* has changed their website and it doesnt show my commitment anymore. Does anyone know where to look on the website. I dont want to call and ask because maybe in the format change they dumped the fact that my commitment should be thru Feb of 2008.

 

[charper1]

I can't remember where it was moved to after the update, I think ist inside one of the sub-categories, but rest assured they didn't lose it either.

 

[moonman]

I do not have a current commitment, but I imagine it would be under "billing"
somewhere.

 

[asousa]

i had this same question the other day...i don't see it either.

 

[Logic 7]

I have pretty much checked everywhere I can think of.

 

[Baldone]

Maybe you could send them an email (w/o your name or acct#) and ask them where on their site you could find that info. Worth a try!

 

[Fgsilva]

I checked and I could only find info on commitment in my old bills. Funny thing is, I had originally a 2 year commitment (8/05-8/07) from getting the HD Tivo. Jan this year the commitment was gone! I even spoke with a CSR and they confirmed that! then I moved and got a year commitment (2/06-2/07). that showed in my bill for February and march but disappeared in the next bills. when I called the other day customer retention mentioning I may drop D*, they said I still had 13 months of my commitment! and that puts me back to the original commitment I had 8/05-8/07! Confused? So am I!! so, even though it may not show on the web site, somewhere hidden in their computers they may still have your commitment info! Or whatever info that suits them best!

 

[Jimbo]

Has anyone emailed them about this ?
I thought it was a good idea for them to have all your equipment and programming as well as your commitment all in one place on the mainpage once you logged in.

I do not have an email address for them or I would send one myself.

Jimbo