FedEx Tracking Problem

[elder]

FedEx wasn't forthright with its tracking updates. It tracked my shipment from Sacramento to Reno to North Salt Lake, UT giving me an estimated 7/18 delivery date. FedEx never showed the shipment departing UT, then on the anticipated day of delivery showed it arriving in Charlotte, NC. It still didn't update the delivery date until it arrived at Fletcher, NC and was placed on the truck for next business day delivery which will be Monday.

 

[harshness]

That's why they call it an estimate.

 

[elder]

That's why they call it an estimate.

Maybe, but FedEx knew when it left Utah that it wasn't going to make that estimate. They're smart they've got 'puters.

 

[charper1]

If you want a GUARANTEED DELIVERY DATE and time window; you PAY for that service.

 

[elder]

If you want a GUARANTEED DELIVERY DATE and time window; you PAY for that service.

No problem there. I think for the low cost service FedEx might better just give a mileage chart which in this case would indicate seven days, rather than making a pretense of something else. A real estimate might have a plus/minus, rather than always late.