Faulty LNB , a tree in the way, or bad aim? Expert advice requested.

pfil

Active SatelliteGuys Member
Original poster
Jun 9, 2004
16
0
Ok, a multipart question. Sorry it's long but I figure I'll give as much information as possible rather than getting a bunch of specific questions/suggestions about stuff I already know. My setup is a superdish that points at 121,119 and 110 connected to a 721 receiver through a DP34 switch.

I started losing local channels which I get on Satellite 110, Transponder 18, Spotbeam 13 (Ft Wayne, IN). Those started going out probably 3 months ago and they haven't worked at all for a month or two which hasn't bothered me yet because it's summer and most everything I watch off local channels are reruns but September is coming soon.

Recently I started losing some stuff on Satellite 119 or at least I noticed Fox News channel 205 was out a couple times but it works 99% of the time; I didn't check much else on 119. I've done all the unplug the power cable from the receiver, disconnect the coax, redo the switch matrix, etc. This sometimes helps but never fixes the problem getting my local channels. I finally decided that a tree in my yard may be blocking the satellite and it makes sense that it could be the problem since it developed around the time of year when leaves appeared on the tree and it's now worse, which could mean the tree grew during the summer.

I moved my dish yesterday about 4 ft higher on the same pole it was already mounted to and got very good signals on all three satellites, around 92 or so, but I didn't pay specific attention to peaking to a specific transponder so that may be part of the problem as I still don't have locals and if the map I'm referencing is correct Fort Wayne, IN is nearly dead center in spotbeam 13 so I shouldn't be having problems should I? I actually get a 0 signal strength on transponder 18 which has spotbeam 13 on it but get 70-90 on most of the other transponders on 110.

My before and after moving the dish higher up the pole signal strengths have not improved so I may need to fine tune the aim. Which satellite and transponder should I aim at first, second, then third? I will do some trigonometry later today to see if I think the tree is actually in the way; I can't tell just by looking at it.

If the dish installer who put it up 3 years ago put it in a location in which a tree was likely to grow in front of it and that's the problem do I have to pay them to move it since technically they should not have been dumb and/or lazy enough to put it there in the first place?

Other issue I have is some transponders give 0 to 60 results, blipping up and down. I read in another post somewhere on here that LNB's on early superdishes have been recalled and you can find out by calling dish and giving them the number of your LNB and asking for advanced tech support but I tried that and they claimed there was no such thing as advanced tech support, just tech support and they knew nothing of a recall. My LNB's are:

DishPro Digital LNBF P/N 151019 Lot No. 0312
DBS Stacked LNB P/N 122676 Lot# P311
FSS Stacked LNB P/B 122677 Lot# P311 Rev 01

Dish Network wants me to pay them $50 just to have a guy come look at my dish. If that ends up being my only alternative to trying the dish on my roof myself, I'll pay it. However, if I have faulty LNB's or a tree grew 2 ft and it's now a problem the installer should've foreseen I don't really want to pay Dish Network to fix something that shouldn't be my problem. Any help is much appreciated!
 
Sounds from your description that you either have something in the way or an LNB issue.

BUT, I had a similar issue on a 501 DVR a few years back that I might have described the same way. It ended up being the 501 going bad. I had another receiver laying around and hooked it up and had no problems with that receiver. Dish actually thought of it.

Probably way off base but just another idea.
 
I suspected the receiver but when I described it to technical support, which is when they said it'd cost $50 for them to look at it, they said it didn't sound like a receiver problem so I believed them. Unfortunately I don't have another receiver I can try so it'd take a technician coming to my house to find out that it was the receiver...
 
Digital Home Protection Plan (DHPP) costs you $5.99/Mo. a service call under DHPP is $29.99 all your equipment is included under it and replacement parts are free. After the problem is cured you can cancel without any penalty or you can continue for $5.99/Mo.
 
Those lot numbers are in the range of the ones that kept going bad for us..

Can anyone confirm there is such a thing as a recall then or should I just try calling tech support and trying to ask about a recall again?

Digital Home Protection Plan (DHPP) costs you $5.99/Mo. a service call under DHPP is $29.99 all your equipment is included under it and replacement parts are free. After the problem is cured you can cancel without any penalty or you can continue for $5.99/Mo.

Not a bad idea. Does tech support keep records and are they dumb enough to not notice I reported this problem already before adding this plan to my account and then dropping it as soon as everything is fixed? If the part I'm using is under a recall that would be free I'd think. I'll have to search for the post I read that in and PM the person who said it.
 
Not a bad idea. Does tech support keep records and are they dumb enough to not notice I reported this problem already before adding this plan to my account and then dropping it as soon as everything is fixed? If the part I'm using is under a recall that would be free I'd think. I'll have to search for the post I read that in and PM the person who said it.

I don't think tech support cares if you already reported this problem. I had a similar
problem and called tech support. They said they could send out a technician for $99
or I could sign up for DHPP for $5.99 and they would send him out for $29. I said sign
me up for DHPP. They sent the technician out and he replaced my LNBF. I dropped
DHPP the next month.

Mark
 
I don't think tech support cares if you already reported this problem. I had a similar
problem and called tech support. They said they could send out a technician for $99
or I could sign up for DHPP for $5.99 and they would send him out for $29. I said sign
me up for DHPP. They sent the technician out and he replaced my LNBF. I dropped
DHPP the next month.

Mark

Nope, they didn't care, they offered that to me...ok they didn't say to call back and cancel the $5.99/mo fee so I'm guessing they always offer that and most people that take them up on it don't call back and cancel the $5.99/mo fee or if they do it only takes them forgetting to get around to doing it for 3 months until it costs over the $50 they said it cost when I first called.

I found the person who mentioned the recall on LNB's and he gave me a few pointers so I ended up having them admit (on my second try) that there was an overheating LNB problem and that the symptoms I described were consistent with that problem so instead of charging me to send a tech like the first technician I talked to wanted to do, now they're going to send a tech out on Saturday to replace the dish for free. Turns out that when I got the superdish in Feb 2004 it was required to receive local channels but they've since moved my locals such that a Dish 500 will work so since I don't actually subscribe to HDTV and the Dish 500 is smaller that won't bother me at all. I figure whenever I buy an HDTV and subscribe to an HDTV package they'll throw in a superdish for free so I can receive HDTV.

Thanks for the help guys.
 
Last edited:

Doubled HD programs

OTA not being detected on 622?

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Who Read This Thread (Total Members: 1)