I've been an Expressvu customer in San Jose, CA for a few years now, and am being required to upgrade my smartcard. Problem is, I can't seem to download the required software -- mine is stuck on version E4.
Expressvu customer support has given me some hints, including fixing on transponder 11. But I can't get most odd-numbered transponders, including 11. I've read elsewhere in this forum that these transponders won't work in CA (which explains why some channels won't come in).
So am I stuck? Or is the transponder 11 requirement not necessary for downloading version E5 software? If so, what else can I try?
Expressvu customer support has given me some hints, including fixing on transponder 11. But I can't get most odd-numbered transponders, including 11. I've read elsewhere in this forum that these transponders won't work in CA (which explains why some channels won't come in).
So am I stuck? Or is the transponder 11 requirement not necessary for downloading version E5 software? If so, what else can I try?