Experience with Panasonic repair service?

Ronnie-

Member of the Year
Original poster
Staff member
HERE TO HELP YOU!
Aug 28, 2007
32,019
12,682
mississippi
Had some pretty bad lightning here yesterday, and when I got home to check stuff out, I discovered that lightning had knocked out all of the inputs on my panny plasma except the two rear component inputs (not sure why not those). It also got several other things:(

Anyway, I submitted a request for service form to panny. Anyone have any experience with this? What should I expect?
 
Didn't this happen to you once already?
I had a similiar thing about 5 months ago. This was different in that it got the entire sat system, dsl modem, tv, ect.

This bolt hit very very close to the house. Came in through the sat system from what I can tell.
 
Do you have your Satellite cables running through a serge protector? If not you should.
And make sure you get some Real grounding cable and ground your dish properly.
Those tiny ground cables that come with D* and E* wires are not enough to ground lightning. I'm not telling you to go out and get that braided wire that attached to your meter box , but a 8 or 10 guage wire is much better protection.
Ground your Dish with it. Because Lightning travels the shortest distance.
That little ground wire thats on the RG6, I've seen that hit by lightning, Its not a pretty sight!
Neither was the guys house after it followed his cable into the house.
 
Unfortunatly, I did not have the sat cables running through a surg prot. I had the components plugged in however, although that would not help in this case.

I did get the guy to check if the dish was properly grounded, and he agreed that it was. Perhaps I should do more though.
 
I did get the guy to check if the dish was properly grounded, and he agreed that it was. Perhaps I should do more though.
I would do more in your area. I get a fare share of bad storms here in Pa, But living down south , That Lightning is terrible.
The Tech only has to ground the system to a certain guideline. , Most don't follow the rules in your town or city, and most don't ground them right.
Home Depot or Lowes sell that ground wire , And its not to expensive.
 
Do you have your Satellite cables running through a serge protector? If not you should.
And make sure you get some Real grounding cable and ground your dish properly.
Those tiny ground cables that come with D* and E* wires are not enough to ground lightning. I'm not telling you to go out and get that braided wire that attached to your meter box , but a 8 or 10 guage wire is much better protection.
Ground your Dish with it. Because Lightning travels the shortest distance.
That little ground wire thats on the RG6, I've seen that hit by lightning, Its not a pretty sight!
Neither was the guys house after it followed his cable into the house.

All of this is good planning, but...

The purpose of good grounding and surge protectors is to bleed a charge before it builds up to damaging levels.

None of this is going to make a bit of difference on a real lightning strike. Lightning will treat one of those power strip surge protectors as an after dinner mint. Worse, since they are generally in the same box as the power strip, they will often provide a discharge path that wouldn't have been there otherwise.

A lightning strike is millions of volts of discharge with a fair amount of potential current flow. A LOT of energy that has to be dissapated. The best strategy for avoiding lightning strikes is to provide something more convenient to take the strike, and to not have delicate equipment hooked up.

I'm a ham radio guy (WA9OHS), and as a teenager I lost a tranceiver and nearly burned the house down from a strike. I thought I was safe because I had an antenna switch with a grounding position. The switch was set to "ground" the antennas. Switch was grounded to both a water pipe and to a 6' ground rod outside the window. All was connected with 8 ga aluminum wire. The lightning strike didn't care. It melted the ground wires and happily munched on the equipment.

As for the ground wire, people tend to think that a wire to ground is absolute. However, the quality of "ground" is very dependent on the resistance of the strap, length of the rod, moisture level of the earth, type of soil, other functions in the area that are using ground, etc.

When I was in college, one of my friends worked as a phone installer (back when there was still a Ma Bell and she did that). One night he was installing near a power substation he went to connect the phone ground to a grounding rod. He took a hit that was later measured at over 400V because the power substation had saturated the ground reference in the immediate area.

The lesson to be learned here is that "ground" is a relative reference, not absolute.
 
All of this is good planning, but...



None of this is going to make a bit of difference on a real lightning strike. .
This is true, but for an indirect stirke all these measures will prevent a lot of damage.
Remember lightning could stike a nearby tree and cause damage to your electronics, this type of lightning strike is the most common, and thats what these serge protectors, and system grounding protects.
Nothing will survive a direct lightning strike, Maybe a human, but not an electronic.
The chances of your system taking a direct Hit is slim.
But your chance is good to get some of that nearby strike travel through your equipment.
 
None of this is going to make a bit of difference on a real lightning strike. Lightning will treat one of those power strip surge protectors as an after dinner mint. Worse, since they are generally in the same box as the power strip, they will often provide a discharge path that wouldn't have been there otherwise.
This is the kind of statement that makes people think its ok not to ground a system.
 
This is the kind of statement that makes people think its ok not to ground a system.

And that is one small statement in a large post taken out of context. I could make the same statement that your posts are endorsing overpriced Monster junk.

I'm not trying to offend or to bless ungrounded systems. There is a LOT of good reasons to ground a system beyond lightning protection. Not the least of which is electrical safety.

My point was twofold. First, a surge protector is not the Holy Grail or magic touchstone that allows you to be careless. It is still better to disconnect when a nasty storm is approaching. It is also essential to properly ground all equipment.

Second, an awful lot of these consumer grade "surge protectors" are total junk and only give a false sense of security. Take one apart and see for yourself. The "best" ones will use a single pin diode to shunt. Many will simply run a bare signal wire near a ground strip to provide an arc gap.

Do a search for "surge protector F connector gas discharge" and look at the first few listings. This is the sort of protector that will actually do some good. This sort of protector will cost from $10 to $50, but actually will provide some real protection for near strikes, as long as they are properly grounded.
 
And that is one small statement in a large post taken out of context. I could make the same statement that your posts are endorsing overpriced Monster junk.

I'm not trying to offend or to bless ungrounded systems. There is a LOT of good reasons to ground a system beyond lightning protection. Not the least of which is electrical safety.

My point was twofold. First, a surge protector is not the Holy Grail or magic touchstone that allows you to be careless. It is still better to disconnect when a nasty storm is approaching. It is also essential to properly ground all equipment.

This sort of protector will cost from $10 to $50, but actually will provide some real protection for near strikes, as long as they are properly grounded.
I said surge Protector. I never said what brand or how much to spend.
But a surge protector of some sort , most likly would have prevented this problem. And I love your last sentence.;)
 
I said surge Protector. I never said what brand or how much to spend.
But a surge protector of some sort , most likly would have prevented this problem. And I love your last sentence.;)

I feel like you are trying to start a pissing contest here. I don't think we are disagreeing on anything, except whether these cheap "protectors" built into power strips actually protect anything. I don't believe that protector would have helped at all.
 
I feel like you are trying to start a pissing contest here. I don't think we are disagreeing on anything, except whether these cheap "protectors" built into power strips actually protect anything..
That I can't ,I buy the one that i need. How much your willing to spend vs whether it would work, Well that a risk that going to have to be taken. But I've never had any tv or satellite equipment fry from lightning, that I can say for sure. I had a Cable box once get fryed, But surge protectors weren't a big deal then, so maybe it could have helped.

I have this one incase anyone wants to see.

9-Outlet Blue Series Home Theater Surge Protector - HDTV SURGE PROTECTORS
 
...Do a search for "surge protector F connector gas discharge" and look at the first few listings. This is the sort of protector that will actually do some good. This sort of protector will cost from $10 to $50, but actually will provide some real protection for near strikes, as long as they are properly grounded.
Hey, jayn_j - I once used similar coax gas discharge devices for much lower frequency applications. Are the units you mention here good for 3GHz applications?

(In a quick check I saw DINs and BNCs with stated 3+ GHz capabilities, but no F-types specifically spec'd that high.)

TIA...
 
msmith - This is where your homeowner's insurance might provide some help. One key is that you had your sat. system properly grounded. Will "the guy" you mentioned give you something in writing to that effect? Since you had damage to much more than just the TV the aggregate repair cost may well exceed your deductible, so help could come from insurance. One caveat however: insurance cos. are always looking for reasons to cancel policies, so you might want to probe that aspect before filing the claim. "Eating" the damage yourself might be less expensive in the long run...
 
Hey, jayn_j - I once used similar coax gas discharge devices for much lower frequency applications. Are the units you mention here good for 3GHz applications?

(In a quick check I saw DINs and BNCs with stated 3+ GHz capabilities, but no F-types specifically spec'd that high.)

TIA...

The problem is that the F Connector itself is only spec'd to 1 GHz.
Amphenol RF- Type F Connector Series

That makes it tough for manufacturers to spec anything using an F-connector to a higher frequency. The gas discharge tubes are generally good for the higher frequencies, so I suspect it is the connector causing the problem.

I would assume it is a cost issue with E* and D* to go with an F-Connector beyond its spec'd frequency.

Personally, I think I would consider experimenting here. I bet one built for cable applications would actually work. I saw a couple that were spec'd for 2.4 GHz.
 
My experience with plasma concierge was great. Only had my 50" for a week and replaced the input board on the back.

I have a ground on my dish, a apc conditioner/surge prot for the tv, sub and rcvr. The EHD and 722 are on a APC batt backup, and thats all im worrying with.
 
My experience with plasma concierge was great. Only had my 50" for a week and replaced the input board on the back.

I have a ground on my dish, a apc conditioner/surge prot for the tv, sub and rcvr. The EHD and 722 are on a APC batt backup, and thats all im worrying with.

Yeah, looks like they will pick mine up tomorrow. I hate being without it for a week, but I do have a backup, so I am happy
 

Cooling help for Denon 1909

LCD projection TV: deteriorating picture quality?

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Who Read This Thread (Total Members: 1)

Latest posts