EHD not showing up on Hopper

[Rangers484]

Just upgraded to the Hopper system. On the menu is the External Hard Drive option. I click on it and and in the Transfer to and Transfer from buttons it only shows the Hopper internal hard drive. Have tried regular customer service chat, tech support chat and advanced tech support chat and am getting nowhere fast.

The EHD is a Seagate that I was previously using on my 211 with no problem. I figured I would lose all my recordings and would start over with a format but when I plug it into any of the 3 USB ports nothing is happening.

Did the unplug and reboot already with no luck.

Is this a known issue or have I been unlucky with the techs I keep chatting with?

 

[garys]

You need to connect the EHD to your computer and reformat to it's factory settings before the Hopper will recognize it. Then the Hopper should be able to format for use.

 

[Rangers484]

Thanks. You would think someone at Dish would have known that. I repeatedly told them I was using it with my 211 but they must have been too busy following their script to pay attention to what I was telling them. I had also searched Dish support online.