I have a DISH 500 for 119 & 110 and a DISH 300 for 61.5 connected through a DP34 I wanted to upgrade to a DISH 1000+ with a DP44 so I cold get 118.75 so I could get the Charlotte locals in HD, I had subscribed to the HD Platinum Package for the last year and just switched to the DVR Advantage + HD + 2 Premiums.
While talking to a rep at the exec office about my plan he setup a service call to do the upgrade a few days later on the appointment day a rep from a local retailer in Charlotte, NC called CPI showed up but without the equipment which was because the order was placed as a repair not a DISH upgrade.
So another rep at the exec office placed a new order for the upgrade CPI called snd said they everything in stock and could do it right away, but the new ticket went to the local DISH installation office who called me the day after the appointment with them was setup to re-schedule becuase the do not have the equipment in and will not have it in for weeks.
So I asked for the ticket to be transfered to CPI and CPI also tried but no luck, I cannot even get anyone to call me back from the local DISH office, and I wrote ceo@echostar.com and talked to Frank Barcia but he never answers his phone or email, he did call me Friday to tell me he escalated my request to the regional manger and that I should hear form him, but I have never heard from anyone else, and have not been eve able to get back into contact with Frank Barcia.
Meanwhile my SD locals have been turned off, my Guide Data on my OTA locals has been turned off and now my 622 is not recording any of my shows this is jsut horrible service even at the highest level of the company, this is not a good sign for how DISH takes care of it's customers.
David
While talking to a rep at the exec office about my plan he setup a service call to do the upgrade a few days later on the appointment day a rep from a local retailer in Charlotte, NC called CPI showed up but without the equipment which was because the order was placed as a repair not a DISH upgrade.
So another rep at the exec office placed a new order for the upgrade CPI called snd said they everything in stock and could do it right away, but the new ticket went to the local DISH installation office who called me the day after the appointment with them was setup to re-schedule becuase the do not have the equipment in and will not have it in for weeks.
So I asked for the ticket to be transfered to CPI and CPI also tried but no luck, I cannot even get anyone to call me back from the local DISH office, and I wrote ceo@echostar.com and talked to Frank Barcia but he never answers his phone or email, he did call me Friday to tell me he escalated my request to the regional manger and that I should hear form him, but I have never heard from anyone else, and have not been eve able to get back into contact with Frank Barcia.
Meanwhile my SD locals have been turned off, my Guide Data on my OTA locals has been turned off and now my 622 is not recording any of my shows this is jsut horrible service even at the highest level of the company, this is not a good sign for how DISH takes care of it's customers.
David
