If you go to Menu, then Settings, then Diagnostics, then System Information (I think that's it, been a while since I did any troubleshooting on a Hopper), that screen will have a field that shows your satellites. It will show either 119/110/129, or perhaps 72/61.5, which does it show?
The records of what Dish thinks you have can be wrong... I have to assume the techs do not enter this correctly when completing a job, I have seen many accounts where the customer has, say an eastern arc dish aimed at 72/61.5, but our system thinks they have 119/110/129. What matters is what dish it is, and where it's really pointed, not what we show. Snowbird customers are a perfect example of this. I have dealt with accounts where they have a home in upstate NY and a home in Florida. The NY house is aimed at 72/61.5, but when they take their receiver to Florida, they have to re-run the check switch test to find the REAL sats they're looking at in Florida, which in this case was a WA dish aimed at 119/110/129. We at Dish don't have to change a single thing, except for their service address so they can get the proper locals. That's all we change.
As a Dish employee, my opinions are my own, and do not represent my employer in any way, shape, or form.
