Hi,
For a while now our DVR 522 has been having a problem with searching. Probably one quarter of the time when I do a search (maybe more often, maybe less often?) as the results are coming in for the search, the search screen freezes and then the picture in the top corner freezes, then the screen goes black except for the still-frozen TV picture in the corner and a hard drive checking screen comes up.
On an unimportant side note, the checking screen has an orange cancel button option, when I press select from the TV 1 remote to cancel and reset the receiver, it doesn't cancel the check, but if I press select from TV 2 if that tuner's also on, then it does cancel and reset the receiver. Weird? Maybe they don't want you to cancel the check from the primary TV?
Well, I called Dish Network about this recently and got a whole song and dance about how they have never heard of such a thing and that I could return it to them if I wanted and get another one sent to me that doesn't have this problem (oh, and also have to pay them for shipping! Hello? Isn't that why I pay a rental fee every month, so if the thing breaks I can send it in for replacement and not be out of pocket anything?). Well, that sounded fine to me, but since I still had many programs left on the recorder to watch, I didn't want to do it right then and told them I would call back. So I figured I would just live with the search problem until I got done with all of my recordings.
Well, my elderly aunt and uncle ordered Dish Network and got the DVR 522 package (on my advice, too! Because I was pretty happy for the most part until now). Well, the uncle calls me the other day dazed and confused and wants to know why when he wants to search for his programs, does the receiver go into a 10 minute hissy fit with drive checking? I was over there tonight and sure enough, his brand new receiver does the same exact "unheard of" thing that mine does. He doesn't even have anything recorded yet, it's a brand new receiver.
So now I'm wondering what's the best course of action. I don't really want to call Dish Network customer service and tell them they're liars, but I kind of think they are. I refuse to believe that we are the only two customers with this problem. What are the odds on that, a zillion to one? There are definitely other problems with the receiver, like sometimes it doesn't do what it's supposed to with timers and whatnot, but I can live with those quirks. I can't live without the search though. Any suggestions? And also, is anyone here suffering from this problem, too? Thanks a lot.
Oh, and also, it happens in every possible scenario: one tuner on, both on, one recording, both recording, none recording, many search results coming in, a few coming in, none coming in, and so on.
For a while now our DVR 522 has been having a problem with searching. Probably one quarter of the time when I do a search (maybe more often, maybe less often?) as the results are coming in for the search, the search screen freezes and then the picture in the top corner freezes, then the screen goes black except for the still-frozen TV picture in the corner and a hard drive checking screen comes up.
On an unimportant side note, the checking screen has an orange cancel button option, when I press select from the TV 1 remote to cancel and reset the receiver, it doesn't cancel the check, but if I press select from TV 2 if that tuner's also on, then it does cancel and reset the receiver. Weird? Maybe they don't want you to cancel the check from the primary TV?
Well, I called Dish Network about this recently and got a whole song and dance about how they have never heard of such a thing and that I could return it to them if I wanted and get another one sent to me that doesn't have this problem (oh, and also have to pay them for shipping! Hello? Isn't that why I pay a rental fee every month, so if the thing breaks I can send it in for replacement and not be out of pocket anything?). Well, that sounded fine to me, but since I still had many programs left on the recorder to watch, I didn't want to do it right then and told them I would call back. So I figured I would just live with the search problem until I got done with all of my recordings.
Well, my elderly aunt and uncle ordered Dish Network and got the DVR 522 package (on my advice, too! Because I was pretty happy for the most part until now). Well, the uncle calls me the other day dazed and confused and wants to know why when he wants to search for his programs, does the receiver go into a 10 minute hissy fit with drive checking? I was over there tonight and sure enough, his brand new receiver does the same exact "unheard of" thing that mine does. He doesn't even have anything recorded yet, it's a brand new receiver.
So now I'm wondering what's the best course of action. I don't really want to call Dish Network customer service and tell them they're liars, but I kind of think they are. I refuse to believe that we are the only two customers with this problem. What are the odds on that, a zillion to one? There are definitely other problems with the receiver, like sometimes it doesn't do what it's supposed to with timers and whatnot, but I can live with those quirks. I can't live without the search though. Any suggestions? And also, is anyone here suffering from this problem, too? Thanks a lot.
Oh, and also, it happens in every possible scenario: one tuner on, both on, one recording, both recording, none recording, many search results coming in, a few coming in, none coming in, and so on.
!sadroll. I mean no harm to anyone, I just lose it a little bit sometimes 
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