Dish has serious intergrity issues....i would not trust them

[empirefalls]

Dish customer here for 7 years, the last 6 years without any contract. Never missed a payment. Direct TV customer before Dish for 4 years.


When i first bought Dish in 2004, i went though an authorized dealer,who out and out 'very' lied to me about what i was gettting. At the time i did not understand or know what 'an authorized dealer' was. It took 3 Dish company managers to straighten things out. They really did little ,but i took it as all water under the bridge at the time


During the past 2 years, i have multiple problems with Dish.

Two years ago:
I got my inlaws to get Dish. I never got a $50 referral. Dish pointed out all kinds of small fine details why i would not get the referral bonus. My inlaws cancelled Dish this week, and went back to cable. My inlaws were paying over $1400 a year for Dish programming they bought. *gone* now Dish.


Last year [i have a post in this forum about it]i got told if i hook up my satelite receiver to a phone, a $5 monthly charge would be removed. I went out and bought a $60 device so i could do so, then i got told the offer ended years ago.


This month, i bought a 1080 HDTV. I chatted with a Dish Rep about getting a HD receiver who said if i got a two year contract. I told them i do not want to take on any new contracts at this time, perhaps in a couple of months. The Dish rep then said if i upgraded my programming package, my picture quality would be better on an HDTV, not high definition 1080, but i would see an improvment. I am naive about HD, so i upgraded my programming. Then i found out what BS i was told. So now i downgraded.

I am preparing to get rid of Dish now. I had Direct TV for 4 years, i never had any problems. Yes, Direct TV programming may be more expensive BUT i wonder with all Dish's little charges and upsellling deceptive tactics, perhaps Direct TV costs less in the long run. Perhaps Direct Tv is pulling the same BS.

i also have Roku and i am watching Roku programming more than satelite programming. I can do without satelite and cable now

 

[Yespage]

Last year [i have a post in this forum about it]i got told if i hook up my satelite receiver to a phone, a $5 monthly charge would be removed. I went out and bought a $60 device so i could do so, then i got told the offer ended years ago.

Offer ended? They stopped charging that charge. More importantly, paying $60 for something to do that?!

This month, i bought a 1080 HDTV. I chatted with a Dish Rep about getting a HD receiver who said if i got a two year contract.

Dish willing to give you a free HD receiver (probably DVR as well).

I told them i do not want to take on any new contracts at this time, perhaps in a couple of months. The Dish rep then said if i upgraded my programming package, my picture quality would be better on an HDTV, not high definition 1080, but i would see an improvment. I am naive about HD, so i upgraded my programming. Then i found out what BS i was told. So now i downgraded.

This is perhaps the most alarming thing. What Dish rep would claim that changing your package would improve your picture?! That is absurd.

I am preparing to get rid of Dish now.

So you wanted to get a free HD receiver with no cost anywhere to you... but didn't. Your parents had Dish and then didn't, and this is Dish's problem because of what they were paying. At $1400 a year, they must have been getting a ton of programming or had a ton or receivers. And finally, you note that Dish helped you out when you were defrauded by a retailer. And this is somehow Dish's fault?

The whole programming upgrade thing sounds terribly dishonest. I've never heard of someone even claiming that before. So out of the entire post, you seem to have one legit gripe with the company.

 

[garys]

Maybe sold them the HD package on an sd receiver?

 

[empirefalls]

RE
My satellite is far from a phone jack, so i bought a $60 wall jack device that connected the reciever to the phone jack. Dish sells the item on thier website

RE:
'Dish willing to give you a free HD receiver '
I am a customer of 7 years. Everywhere you look there are ads for FREE HD reciever ,FREE HD FOR LIFE, etc., for new customers. If your a longtime customer,they charge you.

RE: my inlaws got $$$$$. they buy just about all programming,even tho they do not watch all programming. Plus movies on demand stuff

 

[KAB]

I get the feeling some of what was SAID was different from what was HEARD.

 

[Tampa8]

I'll just say it..... Not buying it.

 

[empiretc]

i also have Roku and i am watching Roku programming more than satelite programming. I can do without satelite and cable now

Maybe your money will be better spent on decent networking equipment and a higher speed internet package.

 

[rocket69]

This user could still be charged the $5 for TV2 . I see it from time to time on current users bills even now almost 2 years after the HUGE MONEY GRAB pre tivo settlement. When i have the customer call dish some times they will fix the issue and other times they give some BS about it was in the contract. At that point some try and go with the next step to executive office but should they have to ?

Even some bills go through phone co that has the pricing freezed to pre $7-$14-$18 and i tell them no dont call about price or make any changes unless your ready to get bent over.

The point of new contract for new box is a valid one as dish has to pay for a tech to put a new dish and new box and chances are your cables are cooked or wont pass current standards for new gear. If you do get a new contract one could call after the tech visit is setup and get some discounts (not as low as new customers)

 

[ZachS@DISH]

RE
I am a customer of 7 years. Everywhere you look there are ads for FREE HD reciever ,FREE HD FOR LIFE, etc., for new customers. If your a longtime customer,they charge you.

With these offers a 24 month commitment is required. If you'd like me to check what is available for your account and to see if the $5 TV 2 connection fee (phone) is on your account, please PM your account number.

 

[Scherrman]

I know that everyone thinks the offers for existing customers is unfair but the complaint really gets old. It's the same if you're with Dish or DirecTV. Apparently they've decided it is more important to get new customers than it is to keep offering existing customers free deals. The main reason I get upset is because people think Dish are the dirty ones for not giving great deals to existing customers, when in fact most companies work the same way.

As for the programming, I think the CSR didn't know what they were talking about or you misunderstood them. It sounds pretty far off for a CSR to say that but I can believe it. Being a retailer and dealing with customers everyday I find that most customers only hear what they want to hear and when they do not get what they were thinking then it's the businesses fault. I'm not saying this is what you did but it does seem to happen a lot. Retailers and Dish directly screw up the fair share too.

 

[chrisn]

I'll just say it..... Not buying it.

Really? It's impossible to believe Dish and SOME of their low-life retailers lie to their customers on a regular basis and treat them like crap? It happens every day. Someone pointed it out the other day, but it really is annoying when the cheerleaders show up and call the OP's liars.

I've had many rotten experiences with Dish, although, in Dish's slight favor, almost all concern the ne'er do well idiots they send to my house.

 

[empirefalls]

This user could still be charged the $5 for TV2 . I see it from time to time on current users bills even now almost 2 years after the HUGE MONEY GRAB pre tivo settlement. When i have the customer call dish some times they will fix the issue and other times they give some BS about it was in the contract. At that point some try and go with the next step to executive office but should they have to ?

"TV2 Receiver Connection 5.00"

Copy and pasted from my bill just now

 

[ZachS@DISH]

"TV2 Receiver Connection 5.00"

Copy and pasted from my bill just now

If you'd like me to review this please PM me your account information.

 

[stardust3]

Really? It's impossible to believe Dish and SOME of their low-life retailers lie to their customers on a regular basis and treat them like crap? It happens every day. Someone pointed it out the other day, but it really is annoying when the cheerleaders show up and call the OP's liars.

I've had many rotten experiences with Dish, although, in Dish's slight favor, almost all concern the ne'er do well idiots they send to my house.

I agree with your comments. As soon as a thread like this comes up, the badgering & flaming of the op begins. The site has rules for flaming & harassment which are enforced?.?.? There are habitual offenders, yet no one says a thing.
The only useful post in this whole thread is from a DIRT member.

 

[dfergie]

I agree with your comments. As soon as a thread like this comes up, the badgering & flaming of the op begins. The site has rules for flaming & harassment which are enforced?.?.? There are habitual offenders, yet no one says a thing.
The only useful post in this whole thread is from a DIRT member.

You want this thread policed we can, just like other sites and it will be 1 page and a bunch of deletes, I agree we do have people that like to pile on posters, but what is amazing (or not) to me is how these anti Dish threads have escalated since the announcement of new products at CES ...

 

[steve4810]

RE
My satellite is far from a phone jack, so i bought a $60 wall jack device that connected the reciever to the phone jack. Dish sells the item on thier website

But how is the way your house is built or your decision about what to do about it on Dish?

RE:
'Dish willing to give you a free HD receiver '
I am a customer of 7 years. Everywhere you look there are ads for FREE HD reciever ,FREE HD FOR LIFE, etc., for new customers. If your a longtime customer,they charge you.

Free HD recievers and DVRs have always been free with two year commitment. Free HD for life is free if you go paperless billing (costs you nothing) and autopay(costs you nothing)

RE: my inlaws got $$$$$. they buy just about all programming,even tho they do not watch all programming. Plus movies on demand stuff

Then they left. How is that on Dish?

 

[steve4810]

I agree with your comments. As soon as a thread like this comes up, the badgering & flaming of the op begins. The site has rules for flaming & harassment which are enforced?.?.? There are habitual offenders, yet no one says a thing.
The only useful post in this whole thread is from a DIRT member.

If you feel I flamed the OP, I'm sorry. I thought I was only matching his pretty blunt narrative. And his title "Dish integrity issues" sounds pretty flamie to me.

 

[HanoverPretzel]

what is amazing (or not) to me is how these anti Dish threads have escalated since the announcement of new products at CES ...

Give me a break. Almost everyone I know who's dealt with Dish has come away extremely dissatisfied with the experience. I only know of (Through my real life acquaintances), one long-time happy Dish customer. Everyone else has had issues and left before their contract term expired and paid extensive EFTs just so they could put the situation behind them. I'm too poor to pay an EFT, so I'm sticking in out-- and have issues several times a month, it seems like.

This month alone, I had my Dish signal go out and had to have someone to repair it. Then he said it was too dangerous to go up there on a crane (Seems it was okay to install it there in the first place, though), so he couldn't do anything. I had to have him come back when the landlord gave me the key to the upstairs apartment so he could do it through their window (Good thing I have a good relationship with the landlord, a landlord could have easily said no to a request like that and then what would I have done?). Then, within a week, suddenly Dish decides I've ordered an expensive Center Ice package (Which I didn't) and it takes days to sort that out. That's just February.

You want to hear about January? December? November?

How about the story about my friend's parents buying Dish some years ago on the promise of tons of all-day HD channels only to find most were part time and not real channels actual people would want to watch? Then finding out that they didn't have Orioles games at time, and having their dying father (My friend's grandfather) risk missing the last season of baseball he had left (He died that fall, if I recall correctly). They realized pretty quick it wasn't working, and Dish charged these working class folks who now live in a trailer park hundreds upon hundreds of dollars in early termination fees.

You know what, I appreciate that some people do have good to great experiences with Dish, and it has it's fans, but stop trying to imply anyone who has a bad experience is lying or some sort of shill for a rival corporation. All you need to do is look at the class-action law suit settlement details on your bill a couple months ago to realize that a lot of people have had bad experiences with Dish. It's not some made-up Internet thing. Dish got sued and settled out of court. I'm guessing their legal department has a pretty heavy workload in general.

I feel genuinely bad for some of the good employees that Dish has, because the way the corporation is run is not their fault, but they have to deal with the fall out and the unhappy customers. It must be a tough job to have, because they don't set policy and their hands are tied in terms of fixing certain issues. But customers shouldn't have to sit down and shut up while they are dealing with this stuff either.

Dish markets to budget conscious people, and then nickles and dimes them and puts fake charges on the bills and so and so forth. Ordinary channels are pushed up a tier or two so you can't get that basic $50 regular price package you were promised and still watch what you want. You're marketed to with a guaranteed first year rate and then a month or two in, it's $5 more. Free HD for Life and free install is advertised, but if they don't like your credit, that'll be $100 for install and no HD (Unless you want yet another fee tacked on).

Guess what? Budget conscious people need that extra money for necessities, and aren't going to take this sort of stuff laying down. The reason many of us are Dish customers in the first place is because we were promised a bargain and needed a bargain.

 

[Juan]

Give me a break. Almost everyone I know who's dealt with Dish has come away extremely dissatisfied with the experience. I only know of (Through my real life acquaintances), one long-time happy Dish customer. Everyone else has had issues and left before their contract term expired and paid extensive EFTs just so they could put the situation behind them. I'm too poor to pay an EFT, so I'm sticking in out-- and have issues several times a month, it seems like.

This month alone, I had my Dish signal go out and had to have someone to repair it. Then he said it was too dangerous to go up there on a crane (Seems it was okay to install it there in the first place, though), so he couldn't do anything. I had to have him come back when the landlord gave me the key to the upstairs apartment so he could do it through their window (Good thing I have a good relationship with the landlord, a landlord could have easily said no to a request like that and then what would I have done?). Then, within a week, suddenly Dish decides I've ordered an expensive Center Ice package (Which I didn't) and it takes days to sort that out. That's just February.

You want to hear about January? December? November?

How about the story about my friend's parents buying Dish some years ago on the promise of tons of all-day HD channels only to find most were part time and not real channels actual people would want to watch? Then finding out that they didn't have Orioles games at time, and having their dying father (My friend's grandfather) risk missing the last season of baseball he had left (He died that fall, if I recall correctly). They realized pretty quick it wasn't working, and Dish charged these working class folks who now live in a trailer park hundreds upon hundreds of dollars in early termination fees.

You know what, I appreciate that some people do have good to great experiences with Dish, and it has it's fans, but stop trying to imply anyone who has a bad experience is lying or some sort of shill for a rival corporation. All you need to do is look at the class-action law suit settlement details on your bill a couple months ago to realize that a lot of people have had bad experiences with Dish. It's not some made-up Internet thing. Dish got sued and settled out of court. I'm guessing their legal department has a pretty heavy workload in general.

I feel genuinely bad for some of the good employees that Dish has, because the way the corporation is run is not their fault, but they have to deal with the fall out and the unhappy customers. It must be a tough job to have, because they don't set policy and their hands are tied in terms of fixing certain issues. But customers shouldn't have to sit down and shut up while they are dealing with this stuff either.

Dish markets to budget conscious people, and then nickles and dimes them and puts fake charges on the bills and so and so forth. Ordinary channels are pushed up a tier or two so you can't get that basic $50 regular price package you were promised and still watch what you want. You're marketed to with a guaranteed first year rate and then a month or two in, it's $5 more. Free HD for Life and free install is advertised, but if they don't like your credit, that'll be $100 for install and no HD (Unless you want yet another fee tacked on).

Guess what? Budget conscious people need that extra money for necessities, and aren't going to take this sort of stuff laying down. The reason many of us are Dish customers in the first place is because we were promised a bargain and needed a bargain.

wow just wow..take a chill pill..its only TV

 

[tomcrown1]

What I do not understand is why Direct TV and Dish does not treat all of their customer's the same new and old. It must coast these companys alot of money as their is a certin percantage of customer who switch between the two to take advantage of the new customer offering. I know that their is a two year contract, thus they keep the switcher for two years.

Why can cable companys offer new and exiting customer no upfront charge for equipment, with a no term contract. As a comcast rep told me if I do not like the service I could always go back to dish with no charge to cancell.

Co