DirecTv says HD Lite is fine...

Sean Mota

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http://www.engadgethd.com/2007/01/11/the-engadget-hd-interview-directvs-cto-re-hd-lite/



The Engadget HD Interview: DirecTV's CTO RE: HD Lite

Posted Jan 11th 2007 3:36AM by Ben Drawbaugh
Filed under: Features, Satellite
After we finished covering the DirecTV press conference, we had a chance to catch up with Rômulo Pontual the Executive Vice President and Chief Technology Officer of DirecTV and ask him some questions about HD Lite and DirecTV's HD locals distribution methods. We were very surprised that he would answer our questions considering the current pending lawsuit against DirecTV for HD Lite.

Have you ever heard of the term HD Lite?
Yeah.

What do you think of that term?
I don't know what it means.HD Lite is when you take 1920x1080 and shave it down to 1280x1080i which is what many believe DirecTV does and some have actually confirmed it in different ways. Is there a reason why you cut down the resolution?

We spend a huge amount of resources to optimize our transmission and the configuration we have today is the configuration that is the best video quality for the consumer, I don't want to tell you how, because it is a trade secret. Consumers should judge by the video quality.

So you are saying to ignore the specs and look at the quality and that is where the proof is?

Put the screens side by side and look at the quality.

So you think that even if another provider has a higher bit rate and a higher resolution, your picture quality is better because your compression technology, despite the bit rate?

Bit rate is not a good measure, if it was MPEG4 would be worse than MPEG2, you have to put them side by side and see the quality. Because we have generations of equipment and they improve with each generation, they improve motion sensing, pre-fusing, all of those improvement need to be accounted for, so put them side by side.

You don't feel that DirecTV has sacrificed picture quality at all in order to deliver more HD channels?

Everything in life is a balance, we are not contained in capacity with MPEG4, but we were in MPEG2. MPEG4 will be a leap better in in terms of quality. I could argue that our local MPEG4 transmission today is even better than a ATSC signal.

Another question about your local HD delivery? My understanding is that in Tampa rather than installing an MPEG4 encoder at each local affiliate, DirecTV has a antenna in Tampa that they use to receive the local channels and then DirecTV transcodes the compressed MPEG2 signal to MPEG4 for delivery to subscribers. Is this accurate?

We have multiple way of collecting the signal, it varies market to market, supplier by supplier. I don't know if that is how Tampa channels are done.

Is that one of the scenarios?

There are cases where we get the ATSC signal OTA.

Is it DirecTV's goal to install the transcoders into the local affiliates so that you can encode the source, rather re-compress the ATSC signal?

It is our goal to be a forfront of quality and in the case of this collection of ATSC which is MPEG2 it will be at a lower quality, and we will try to find a way to get the signal at a higher quality.

Any time line on this goal? It seems interesting that you would want to set it up once and have to go back and redo it.

I
t depends, the same suppliers may get better MPEG2 encoders and they may decide to dedicate more bandwidth to their HDTV channel.

Either way with all multi-casting thats going on today with the local affiliates, wouldn't it always be better to grab the original source from the affiliate before it goes into the MPEG2 encoder?

We have a process to do that, the supply isn't always ready to do that, how they operate, it's cost related, it's a case by case.
 
THAt is reality. There is only so much bandwith out there. Mpeg 4 will free up some space but what happens when the do all channels in mpeg 4? They would have to come up with mpeg 8 to do more channels in the same amount of space with the same picture quality of mpeg 2 today.
 
DirecTV not looking after its customers: DirecTiVo problems, faulty HR20s, HD Lite, and home networking issues

Posted Jan 12th 2007 12:03PM by Chris Tew
Filed under: General, HDTV, News, Satellite TV, DirectTV, Home Networking

digg_url = 'http://digg.com/tech_news/DirecTV_users_have_got_it_bad_DirecTiVo_problems_faulty_HR20s_HD_Lite'; Despite some good news and announcements coming out of DirecTV CES camp this week including 100 new HD channels, the possibility of cheaper PVRs due to improved satellite receiver chips, and an interesting but confusing OnDemand service that could be a Slingbox idea or some pseudo IPTV VoD service, DirecTV is still getting a sharp stick in the belly over the issues with its PVRs and HD service.

Faulty HR20 HD PVRs

There's the ongoing issue of the faulty HR20 DirecTV Plus HD PVR which is reportedly plagued with problems. While not everyone is getting the problems a huge chunk of people are and DirecTV seem to be nothing about it.
Tom Starner of HDTV Magazine goes into detail about these HR20 issues (nice work Tom!) and the conclusion is "there's little doubt a significant number of subscribers will hit the boiling point (of course, some already have) if the HR20 isn't fixed real soon."

DirecTiVo users

Since DirecTV decided to use NDS to make its PVRs and dropped TiVo, many DirecTV subscribers really began to miss the more reliable and functional DirecTiVo.

TiVo was dropped because NewsCorp's Rupert Murdoch, who owned a substantial chunk of DirecTV, also had a stake in NDS so decided to let NDS manufacturer the DirecTV PVRs from then on. Now NewsCorp has traded its share of DirecTV to Liberty Media to regain 16.3% of its own shares.

But even DirecTV users are not left out of the DirecTV's bullets of bad customer service. A post over on TiVo Lovers explains how DirecTV has "deliberately crippled" the feature set on DirecTiVo units.

DirecTV has disabled features such as Music, Photos, HME, and online scheduling which normally work on regular TiVos and can be re-enabled on DirecTiVos through hacks.

HR20 Home Networking Issues

It doesn't stop there. The HR20 has a network port allowing you to connect it to your home network. However DirecTV has only recently enabled home networking for just Intel Viiv PCs, announcing it at this weeks CES. Unfortunately they are leaving everyone other PC owner out of the loop.

This is partly to do with the benefits of the Intel technology making DirecTV PVRs the first digital set-top box with integrated digital media adapter (DMA) functionality verified to work with Intel Viivtechnology. But I'm not sure why DirecTV felt it necessary to leave out every other PC user.

Inferior HD Quality - "HD Lite"

While DirecTV promises to increase its lineup of channels it is still receiving plenty of complaints about an inferior HD service which has been nicknamed HD Lite.

Ben Drawbaugh of our sister site EngadgetHD questioned Rômulo Pontual, the Executive Vice President and Chief Technology Officer of DirecTV, about the whole HD Lite issue (nice work Ben).

To sum up Rômulo Pontual denied that the DirecTV HD service was reduced and that when you compare screens side by side and look at the quality DirecTV HD is the same and denied that the lower bitrate and lower resolution of DirecTV HD was an issue.

This doesn't change the fact that many DirecTV HD subscribers feel that it is not true HD quality and that they can visually tell the difference, or the fact that DirecTV still has a pending court case from an unhappy subscriber over the issue.

To Sum Up

With all these issues I'm surprised DirecTV is continuing to increase its subscriber base. Maybe the company should focus a little less on advertising for new customers and make the ones it has now a lot happier. After all research shows it's a lot more expensive to gain a new customer, than keep an old one.
 

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