I'm a newbie here, so please bare with me. There's so many threads to read and I'm getting confused.
I don't know if DirecTV keeps track of my emails & calls, but I was told that the new HD DVR will allow me to view my local channels in HD via satellite, not OTA. Most of my communication was between May and June with conflicting information from DirecTV and Ironwood Communications. After a lot of confusion, I was refunded what I paid for the over the air antenna that doesn't work in my area. I was told this new HD DVR (plays mpeg 4) would give me what I want and that they "hated" to see a new customer being unhappy so soon. I’ve already seen the HR20 online at bestbuy.com.
I searched online, but there's always conflicting information I think due to the regions everyone is located at. Will DirecTV allow me to exchange my leased HR10-250 for this new receiver for free? I've had it for about 4 months. Also, will I need to have the antennas on my roof changed (there are two there)? I'm not sure of the model numbers, but they allows me to get HD channels via sat, multiroom capabilities, and international channels. The last customer service rep that helped me told me that I would be “taken care of” when the new receiver is available as long as I explain my situation (AGAIN), but he couldn’t note anything on my account regarding technology that wasn’t ready to be released- This was back in June. I’ve read that people have been able to swap out their HR10, but some people had to pay? What causes the determination between who pays and who doesn't? Leased versus owned?
I switched from Cable (no problems with them) to DirecTV in May 2006 because of the DirecTv’s reputation for great customer service, word of mouth, and because it has been referred to the company for sports fans. In switching, I lost access to the local HD channels I was already getting (primetime network shows in HD, local sports in HD) and the local Fox Sports Net Bay Area (Giants, As, and Warriors in HD). NFL Sunday Ticket is great, but why would I spend over $200+ when I can't even get the local 49ers and Raiders games in HD? I’ve been somewhat patient and given time that this will all be worked out before the NFL season, but that season is just a few days away now and I still don't see any officially announced changes. With me being a customer starting on 05/11/06, and paying $499 (with $100 rebate) for the HR10 receiver, I don’t understand why only 4 months later, I’d have to pay to upgrade?
Anyone in the San Francisco Bay Area (or better yet, the 707 area code) know for sure that the HR20 will receive HD locals via sat? Most of the posts I've read haven't been from people in my area. I apologize that this is long, but as you can tell this has been bothering me for months and DirecTV customer service reps always give me different answers.
I don't know if DirecTV keeps track of my emails & calls, but I was told that the new HD DVR will allow me to view my local channels in HD via satellite, not OTA. Most of my communication was between May and June with conflicting information from DirecTV and Ironwood Communications. After a lot of confusion, I was refunded what I paid for the over the air antenna that doesn't work in my area. I was told this new HD DVR (plays mpeg 4) would give me what I want and that they "hated" to see a new customer being unhappy so soon. I’ve already seen the HR20 online at bestbuy.com.
I searched online, but there's always conflicting information I think due to the regions everyone is located at. Will DirecTV allow me to exchange my leased HR10-250 for this new receiver for free? I've had it for about 4 months. Also, will I need to have the antennas on my roof changed (there are two there)? I'm not sure of the model numbers, but they allows me to get HD channels via sat, multiroom capabilities, and international channels. The last customer service rep that helped me told me that I would be “taken care of” when the new receiver is available as long as I explain my situation (AGAIN), but he couldn’t note anything on my account regarding technology that wasn’t ready to be released- This was back in June. I’ve read that people have been able to swap out their HR10, but some people had to pay? What causes the determination between who pays and who doesn't? Leased versus owned?
I switched from Cable (no problems with them) to DirecTV in May 2006 because of the DirecTv’s reputation for great customer service, word of mouth, and because it has been referred to the company for sports fans. In switching, I lost access to the local HD channels I was already getting (primetime network shows in HD, local sports in HD) and the local Fox Sports Net Bay Area (Giants, As, and Warriors in HD). NFL Sunday Ticket is great, but why would I spend over $200+ when I can't even get the local 49ers and Raiders games in HD? I’ve been somewhat patient and given time that this will all be worked out before the NFL season, but that season is just a few days away now and I still don't see any officially announced changes. With me being a customer starting on 05/11/06, and paying $499 (with $100 rebate) for the HR10 receiver, I don’t understand why only 4 months later, I’d have to pay to upgrade?
Anyone in the San Francisco Bay Area (or better yet, the 707 area code) know for sure that the HR20 will receive HD locals via sat? Most of the posts I've read haven't been from people in my area. I apologize that this is long, but as you can tell this has been bothering me for months and DirecTV customer service reps always give me different answers.
