CSR: No Longer Retention Personnel (?)

[FlyeRick]

Just talked to a DirecTV CSR. We've been exclusively D* since 1994, and I'm looking into upgrading to Whole-House DVR & was given an installation price of $250 (includes an HD receiver upgrade & a second DVR). Being I have no commitment, I asked to talk to retention (hoping for a better price) & was told that there was no longer a retention person to talk to & that this was the best deal possible. True?

Rick

 

[bobvick]

Call back and play CSR roulette. They still have a retention department, could call it a different name now. If you threaten to cancel, they will send you some where like retention.

 

[Jimbo]

Call in and hit the Cancel prompt, or say Cancel, this will take you to the Retention dept.

They are definitely still there.

 

[FlyeRick]

After talking to local cable companies to get & understand their best deal, I called DTV back & said "cancel". Lo & behold, I was put through to a "retention" rep (thanks Jimbo!). They were able to give me a much better deal... Whole-House DVR with a second DVR installation is scheduled for Sunday afternoon.

Thanks, Rick

 

[raoul5788]

Score another one for Jimbo!

 

[Jimbo]

Score another one for Jimbo!

Score ?
Whats the score ? !!!!

 

[raoul5788]

Just another correct helpful post, that's all!

 

[Jimbo]

Just another correct helpful post, that's all!

 

[FlyeRick]

Well, the installation wasn't flawless, but the Whole-House DVR network is up & running. Thanks again!

Rick

 

[bio_chemist]

Bump for PM access Rights

 

[raoul5788]

Bump for PM access Rights

?

Oh yeah, and to Satelliteguys! Kind of a strange first post if you don't mind me saying so.

 

[Bluemonick]

Bump for PM access Rights

Some sercet Directv club?

 

[HIFI]

?

Oh yeah, and to Satelliteguys! Kind of a strange first post if you don't mind me saying so.

Some sercet Directv club?

newbies gotta have 5 posts under their belt before they can use the PM feature.

 

[Rey]

Score ?
Whats the score ? !!!!

dammit Jim!!!!!!

 

[Jimbo]

Score ?
Whats the score ? !!!!

View attachment 71580
dammit Jim!!!!!!

I'm a Doctor, not a Miracle worker !

 

[raoul5788]

newbies gotta have 5 posts under their belt before they can use the PM feature.

Ah, that makes sense.