Cox Communications has received the highest ranking among high-speed Internet service providers in the J.D. Power and Associates' 2005 Internet Service Provider Residential Customer Satisfaction Study.
SBC Yahoo! ranked highest among dial-up Internet providers, according to the survey released Thursday.
This marks the first time that Cox's high-speed Internet service ranked the highest in overall customer satisfaction in the nation.
J.D. Power and Associates surveyed over 6,000 dial-up, cable and DSL high-speed Internet customers who answered questions about their service provider's performance and reliability, cost of service, billing, e-mail, customer service and image. In the high-speed segment, Cox received the top scores in customer service, performance and reliability and the highest ranking in customer satisfaction overall.
Cox first launched high-speed Internet in Phoenix in 1997.
Cox Arizona also recently received the J.D. Power and Associates highest overall satisfaction ranking in the 2005 Residential Telephone Study in the West Region for the third consecutive year.
Cox Communications is an Atlanta-based provider of cable television, high-speed Internet and telephone services. Valleywide, Cox serves more than 1.7 million service subscribers.
J.D. Power and Associates, based in Westlake Village, Calif., is a global marketing information services firm.
For more: www.cox.com/phoenix or www.jdpower.com .
SBC Yahoo! ranked highest among dial-up Internet providers, according to the survey released Thursday.
This marks the first time that Cox's high-speed Internet service ranked the highest in overall customer satisfaction in the nation.
J.D. Power and Associates surveyed over 6,000 dial-up, cable and DSL high-speed Internet customers who answered questions about their service provider's performance and reliability, cost of service, billing, e-mail, customer service and image. In the high-speed segment, Cox received the top scores in customer service, performance and reliability and the highest ranking in customer satisfaction overall.
Cox first launched high-speed Internet in Phoenix in 1997.
Cox Arizona also recently received the J.D. Power and Associates highest overall satisfaction ranking in the 2005 Residential Telephone Study in the West Region for the third consecutive year.
Cox Communications is an Atlanta-based provider of cable television, high-speed Internet and telephone services. Valleywide, Cox serves more than 1.7 million service subscribers.
J.D. Power and Associates, based in Westlake Village, Calif., is a global marketing information services firm.
For more: www.cox.com/phoenix or www.jdpower.com .
