I have been a Dish customer for the past 6 years or so. I have always loved Dish and typically would never think of leaving to switch to someone else. However, last Spring I upgraded to the Hopper and 1 Joey box from their standard HD DVR system, which never experienced any issues and worked flawlessly the entire time I had it. Last November I was upgraded to a Hopper w/ sling after my original Hopper began having HDD failures. It took 4 visits from techs to my home before they diagnosed a HDD failure. This was after swapping out the outside switch/node, a new arm on the dish and running a new cable from the dish to the house. It took 4 visits in 3 weeks before they finally diagnosed a simple HDD failure on the Hopper and upgraded me to a new Hopper with Sling. That box lasted from last November to mid-February of this year before I started having issues with my Joey box losing connection. I frequently began losing connection to the Joey, sometimes 10-12 times in a hour for 2-3 hours at a time. It would stop for a few hours, or maybe a day, and they start losing connection again. I called and was told it was a Joey box issue. They upgraded me to the new Super Joey box and was told that would solve the problem. Within 4 hours of the install of the Super joey I continued to lose connection. After a call to Tech Support again I was then shipped a refurbished Hopper w/ Sling, suspecting the Hopper box was having issues again. This did not solve the problem, and only after 15 minutes of me swapping out the refurbished Hopper I began losing connection with the Super Joey yet again. I had yet another Tech visit. He checked all the connections and could find nothing wrong, even though he witnessed the Super Joey lose connection at least twice during his visit. He only diagnosed a possible ground interference issue with the 3rd grounding plug on the Hopper cord, took his pliers and cut the round, grounding plug off the Hopper's wall plug. In the two weeks or so that I've had this replacement Hopper installed I have totally lost 5 DVR recordings, with error code 04. Although the connection issues have slowed, I have lost joey connection 5-6 times in the last two weeks. Now, today I have found that I've not recorded anything for the past two days. I have numerous timers set for various shows and thought that was weird. I open my DVR screen and find out that ALL of my set timers on the DVR (30-35 timers) have been totally erased out of the Hopper box. My Hopper is now telling me I have no timers set to record anything at all. I am growing very frustrated with the continued problems with my Dish account. My local cable company can actually give me a better price and is even offering to buy out my current contract with Dish. I don't want to swap from Dish, but I do want my issues solved. I'm tired of changing my schedule for another tech visit. I've had about 8-10 tech visits to my house since last October and still have issues. I don't want to leave Dish but I'm beginning to think it might be my only choice. I have had no issues with any other electronics in my house, and the older HD DVR from Dish worked flawlessly for years so I don't think its a wiring issue with my house. I'm not on here trying to bash Dish, I love them but I'm at my wits end the past few months. Has any one else had this many problems with the Hopper and Joey set-up? Anyone able to give advice on what I should do next or how I an escalate this to a higher level for assistance? Thanks in advance for any help!