On 1-15-05, I started SBC DSL service for my broadband needs. I called Comcast the same day to cancel service. They said a tech wouldn't get out here to disconnect til the 26 of Jan. I asked would I still have to pay until then? The CSR said yes. I then said I had the modem disconnected and packaged up (my personal modem). She put me on hold for about 5 minutes, came back on and said her supervisor would make an exception and discontinue service effective immediately. She then gave me an amount of about $35 to square up the final bill (normal monthly fee was $56.99). I paid this amount almost as soon as I hung up on Comcast's website bill pay area.
On 2-5-05, I received a bill from Comcast for some amount of over $75 for 1 1/2 months service. Nothing on bill was mentioned about canceling service. I called CSR and they said I had a rescheduled appointment for disconnection on 2-8-05. I asked THE question, "Am I expected to pay until I get this disconnection?" The CSR said yes or until I returned the modem. I said I shouldn't have to pay for something I'm not using and that I owned my own modem. I also explained my last phone call and the last payment I made. CSR put me on hold for about 10 minutes and came back on with the same explanation as last time. A supervisor was making an exception and I don't need to worry about any amount owed. I asked for the name of super and her name and ended the conversation.
This whole thing bothered me but what really got me was this rescheduled appointment with this loose policy of paying until techs come out or returning the modem. How many times would they do this rescheduling.
By the way, on 1-15, I disconnected the cable from the street right where it enters my house in the connection box on side of my garage.
Thanks for listening
a2zvisa
On 2-5-05, I received a bill from Comcast for some amount of over $75 for 1 1/2 months service. Nothing on bill was mentioned about canceling service. I called CSR and they said I had a rescheduled appointment for disconnection on 2-8-05. I asked THE question, "Am I expected to pay until I get this disconnection?" The CSR said yes or until I returned the modem. I said I shouldn't have to pay for something I'm not using and that I owned my own modem. I also explained my last phone call and the last payment I made. CSR put me on hold for about 10 minutes and came back on with the same explanation as last time. A supervisor was making an exception and I don't need to worry about any amount owed. I asked for the name of super and her name and ended the conversation.
This whole thing bothered me but what really got me was this rescheduled appointment with this loose policy of paying until techs come out or returning the modem. How many times would they do this rescheduling.
By the way, on 1-15, I disconnected the cable from the street right where it enters my house in the connection box on side of my garage.
Thanks for listening
a2zvisa
