Comcast experience

[RONZ]

Today I lost my internet service and I called to get is restored. Nothing to do with my bill but a technical issue. They were very rude, has anyone experience issues with comcast or is it just a bad day for service reps

 

[klang]

Probably just a lousy customer service rep. I've had Comcast internet service at our house for almost eight years now. I think I've had to call three times about outages. Each time they have been very professional and showed up the next day to fix the problem. One time I called on a Saturday and they showed up on Sunday morning. Might also depend on where you are. Better luck in the future!

 

[RONZ]

Probably just a lousy customer service rep. I've had Comcast internet service at our house for almost eight years now. I think I've had to call three times about outages. Each time they have been very professional and showed up the next day to fix the problem. One time I called on a Saturday and they showed up on Sunday morning. Might also depend on where you are. Better luck in the future!

Thanks I hope you are correct You seam very loyal

Thanks again

 

[Super Dave]

They are supposed to act professionally at all times. Since you called in you should receive an email with a survey to fill out, make sure you fill it out and grade it how you feel you were treated. I get one every time I call in, when you chat there is one at the end of the chat to fill out.

 

[RONZ]

They are supposed to act professionally at all times. Since you called in you should receive an email with a survey to fill out, make sure you fill it out and grade it how you feel you were treated. I get one every time I call in, when you chat there is one at the end of the chat to fill out.

Yes I did get one and I filled it out stating how unprofessional they are

 

[dishfan82]

My experience was not great the 2nd time around. They billed me charges they shouldn't have. Then when i made a payment arrangement via chat the rep said i was all set. Well my service was shut off two days before my payment arrangement date and they billed me reconnection fees which I had to argue to get taken off.


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