KKlare, I posted the very same complaint about the lack of CC options that were on the ViP's such as drop shadow and outlines, etc. just as you stated. One of the DIRT said they would forward that to the engineers. That was months ago.
Yes, KKlare is right again. The live shows like news can suffer terribly from poor CC because of the people inputting it on the fly. They often are hearing the audio of the broadcast via POTS in some far away state and not only SKIP lots of things said on air, but often mis-spell to a laughable degree local names or cities etc because they aint from around the local parts. Right now on the KTLA Morning News (a LIVE broadcast for some 5 hours) has a horrid individual doing the CC as they will skip long segments of speech and just can't keep up at ALL. It is utterly awful and USELESS. A fair number of times, it can be the CC service who is guilty.
However, sometimes, more often than it should be, it is DISH. Right now, on pre-recorded national programming, the CC seems to be synced just about half-a-second too early. This causes problems in following along with the action. This problem occurs across more than one channel on Dish and among several programs recorded recently or some time ago. It would not be the first DISH CC problem. Part of the problem is that Dish has to send the CC data along with the other picture and audio data and they have to sync it up because they are re-encoding everything. Sometimes they get it right. Sometimes they get it VERY wrong.
I do know how CC is added to programming after production, and I won't go into the details, but I will say there are opportunities to mess it up even when it is added to the content post-production. Most of the CC is done by third parties. I can also tell you that the quality of the PERSON doing the CC makes all the difference in the world. Sometimes that person has the burden of having the software and computer at their expense, while some go into an office where equipment and software are provided. Also, while there is a recognized authority or two who have pioneered CC and who publish a guide that is used by MOST CC companies, there really is no official standard for CC. Some are synched by computer, some are hard synched by the CC typist. It is all a really big mess.