I'm in Cincy and called to get HD locals. They set me up for someone to come over. I asked about 1000.4 rather then a wing dish and the CSR said I'd have to chat with the installer about that.
I was at work so the installer called me and I told him I wanted a single dish rather than a wing dish - he said he'd check and get back to me. So he calls me latter and says - you don't need an HD set up, you already have one. I said. I'm not an idiot - I know I have HD. I want HD locals. He responds - well I can't give you 1000.4 then, that is just for new customers only. I said -- OK, whatever (where the dishes are is pretty hidden).
So he calls me after the install is done and says everything is set up. Then he goes off on how the sat locals will be worse than my over-the-air locals, and I don't waste my breath explaining that I get OTA through bunny ears hidden behind my TV and only reliliably get NBC and don't get ABC at all. I just say - thanks.
So, I get home and help my wife put the kids to bed and turn on the TV to check out the new HD locals, and there are none. The guide hasn't changed. So I ask my wife if he even looked and she said he did. No idea what he was looking at. My guess -- he checked to make sure the wing dish was getting reception and that switches were working, but didn't confirm he could see the channels he came to install.
So I eventually get a chance to call DishN. The CSR who can hardly speak English does whatever she does to check what's going on and finds out that the installer pointed the dish to 61.5 instead of 77. ??? So, I say- well, when are you going to send him back to fix it. She says she isn't. She says 77 is EA and you can only get it if you are on EA and I am on WA. I say -- well I'd love it if he installed a 1000.4 instead, that would be great. She says, that is only available for new customers. I said I know DishN has been installing 1000.4s for existing customers so they can get HD locals. She goes through the whole explanation again. I try another approach and say I am pretty sure that a wing dish can point at 77 even if the other dish is pointing at non-EA satellites. She goes through the whole explanation again -- never telling me no, I am wrong or that I am an idiot -- just explaining the whole thing again and again as if I were an idiot.
Sorry for the tirade, but my wife didn't appreciate my frustration. So this is me venting.
I do have a few questions:
--Will a wing dish pointed to 77 recieve my HD locals if my other dish is pointed to non-EA satellites? In other words, if I point the wing dish to 77 will I get my HD locals?
--Are existing customers getting 1000.4 upgrades when they call to get HD locals?
--If I call DishN again, might I get a different answer?
--Maybe it would be better to just call the guy who installed the wing dish (wrong).