I had a third receiver (722) installed - also leased - from Dish the other day. They had told me about the $99 upgrade fee for adding the third receiver, which I had no problems with.... I already have a 622 and a 211 receiver - all leased from Dish.
When the installer showed up and looked at my configuration, he said that I need to have a DPP44 switch, which he does not have on him, so he will have to reschedule. He informed me that he will have the DPP44 added to my workorder and I should wait till the following day and reschedule a new appointment, since it was Sunday evening already.
I called on Monday and they confirmed that I indeed now had a DPP44 on my workorder and scheduled my new install. On the scheduled install date, the installer came and did a great job of installing everything, as I had hoped.
Today, when I checked online, I was surprised to see that there's a charge of $199 for a switch and $99 for the receiver....
So, my question is this - should I have to pay for the switch - Shouldn't it be part of the install? I was NEVER informed by DISH or anyone that I would have to pay for the switch.....
I wanted to get some feedback, before I called customer service - so any suggestions are welcome...
Thanks
When the installer showed up and looked at my configuration, he said that I need to have a DPP44 switch, which he does not have on him, so he will have to reschedule. He informed me that he will have the DPP44 added to my workorder and I should wait till the following day and reschedule a new appointment, since it was Sunday evening already.
I called on Monday and they confirmed that I indeed now had a DPP44 on my workorder and scheduled my new install. On the scheduled install date, the installer came and did a great job of installing everything, as I had hoped.
Today, when I checked online, I was surprised to see that there's a charge of $199 for a switch and $99 for the receiver....
So, my question is this - should I have to pay for the switch - Shouldn't it be part of the install? I was NEVER informed by DISH or anyone that I would have to pay for the switch.....
I wanted to get some feedback, before I called customer service - so any suggestions are welcome...
Thanks