It did that to mine when 1st did CE and I did a hard reset by unplugging it for 3 minutes plugged it back in and when it got to the point of setings 1 of 2 I hit the red button and reset it again and no problems since
YVW I got that from Directv Case management when I had trouble getting stuff when they swapped out my older HR34 for a newer on when it had trouble reading the access card and they did a softer reset by pushing red button 1st then hitting red button again when setrtings 1 of 2 popped up and didn't work and I mentioned to him about doing a hard reset of what I said above and he said ok and it worked