Can't clear 721 error on NEW ACCOUNT

[Danny001]

I installed a SWM 3 system for my buddy, 6 receivers 2x HR24 and 4x H25.... Signal strengths are :

99=90
101=96
103s=96
103ca=82
103cb=81
sms=100

Upon activation, it appeared everything went smoothly. He is subscribed to Premier, and I'd say 95% of the channels are getting 721 error not subscribed. There is a grouping of about 50 channels between channel 2 and channel 108 that are working, but nothing else. I've called customer service 3 times for re-hits. Unplugged the receivers, re-authorized online...Finally I got fed up and had to go to bed. Looking to work it out today before Football starts. Any ideas on what could be causing this error?

 

[raoul5788]

Your numbers on 103 are too low. You need to repeak the dish. Can you post all of the signal strength numbers?

 

[Danny001]

All transponders are 75 and above, phone agent said that should be good enough to view all programming but rain fade would be a problem.

 

[Danny001]

Using Lyngsat, going to try and see if it's only 103 SAT channels not coming in.. I doubt it though as he only is getting like 50 so I am guessing a lot of 101 and 99 aren't coming in as well and those signals are all over 90

 

[Hutch1814]

Stupid question. Are you missing just HD channels? They may have the wrong info on his account and not added HD or some programming

 

[raoul5788]

View attachment 82699View attachment 82700

All transponders are 75 and above, phone agent said that should be good enough to view all programming but rain fade would be a problem.

Perhaps, but the dish still needs to be repeaked. Please post all of the signal strength numbers.

 

[Hutch1814]

Perhaps, but the dish still needs to be repeaked. Please post all of the signal strength numbers.

721 is a programming error. The signals are low but not this issue. I think its a problem with the account

 

[Danny001]

Fixed, it was an accounting issue, they had to rebuild the account from scratch.

 

[Hutch1814]

Fixed, it was an accounting issue, they had to rebuild the account from scratch.

Figured something on that end was wrong